Senior VA Case Manager / Group Financial Controller

• Sep 2018 - Present

SENIOR VA CASE MANAGER • Developed the VA division from the ground up, growing it from 10 cases per month to 100 cases per month, and from 1 Case Manager to 4. Developed case management system, with improvements and adaptions as needed. • Conduct training to update staff on new laws, regulations, and procedures to promote more informed delivery of client services. • Manage multiple cases from beginning to end - work with legal clients to develop case plan, assess and assign file to appropriate medical expert, audit completed nexus reports, submit case (report, invoice and notes) to legal client following established timelines and procedures. • Maintain confidential records and track all relevant data. • Implement new initiatives and procedures to increase knowledge and availability of client services. • Developed standardized information to present to new experts for training. • Manage support services and foster communication among legal clients, medical experts and division staff. GROUP FINANCIAL CONTROLLER • Manage budgets, assets, portfolios, accounts payable and receivable, and general financial reporting procedures. • Complete journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management. • Create invoices in QuickBooks; enter and pay corresponding in bill.com, for 2 separate divisions of the company • Follow up with delinquent accounts to obtain funds and reduce aging balances. • Identify, research, and resolve billing variances to maintain system accuracy and currency. Show less

Operations Supervisor

• Jul 2016 - Jun 2018

• Motivated and trained employees to maximize team productivity. • Scheduled appointments and managed calendar for program and staff. • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, local, state, and federal guidelines relating to HIPAA and general liability. • Communicated with clients, ensuring that medical information was kept private. • Implemented successful program through professionalism, quality of care, teaching, and client satisfaction. • Monitored and inspected staff processes to eliminate hazards posed for both clients and staff while ensuring continuous compliance with regulations. Show less

Patient Coordinator, Sleep Center

• May 2015 - Jul 2016

• Provided complete patient assessments and communicated with patients to understand medical histories. • Created and maintained accurate patient records within the hospital’s EMR system, including histories, medications, and insurance for billing. • Aided in the development and betterment of patient management and workflow processes. • Scheduled multiple types of appointments, on the phone, in person, & online. • Managed appointments and patient flow while organizing patient care. • Informed patients and caregivers on future care and procedures to maintain patient health and facilitate improvement goals. Show less

Assistant to the Executive Director

• Feb 2013 - Dec 2015

• Prepared, scheduled, and facilitated meetings and managed conference needs on behalf of the Executive Director. • Coordinated Executive Director's calendar, received and paid invoices, and tracked expenses. • Managed daily materials and reports for Executive Director relating to internal projects, meetings, and key stakeholders. • Performed special projects and general administrative tasks at the discretion of the Executive Director. • Responded to emails and other correspondence to facilitate communication and enhance business processes. Show less

Administrative Specialist

• Mar 2007 - Nov 2011

• Delivered top-notch administrative support to office staff, promoting excellence in office operations. • Handled mail, packages, emails, document transmissions, and other types of data with both manual and automated tracking strategies. • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements. • Created forms, brochures, charts, and presentations, to support the program's 6 goals aimed at reducing Hospital Acquired Infections. • Conducted thorough research using diverse resources to assist the professional staff with routine and special project tasks. Show less

Human Resources Department Coordinator

• Oct 2004 - May 2006

• Coordinated incoming job requisitions and applications. • Worked with recruiting team and human resources representatives to accomplish hiring objectives. • Facilitated paperwork process between HR Director, recruiting team, hiring managers, and benefits representatives to ensure efficient onboarding process. • Conducted new hire orientations. • Coordinated incoming job requisitions and applications. • Worked with recruiting team and human resources representatives to accomplish hiring objectives. • Facilitated paperwork process between HR Director, recruiting team, hiring managers, and benefits representatives to ensure efficient onboarding process. • Conducted new hire orientations.

Executive Assistant

• Sep 2003 - Sep 2004

Director, Deaf Program

• Jul 1997 - Aug 2003