Experience

Clayton Youth Enrichment

• United States
• Individual and Family Services
• 1 - 100 Employee

• Site Coordinator

  • Mar 2023 - Present

• Program director and coordinator

  • May 2023 - Aug 2023

  Site director and coordinator of Summer Pre-K program

• Site Director Pre-K Program

  • May 2023 - Aug 2023

  Director of a Summer Pre-k Camp



#OpenToWork

• Human Resources
• 1 - 100 Employee

• Logistics Operations Specialist

  • Jan 2023 - Mar 2023

• Open to Work

  • Jan 2023 - Mar 2023


Aurora
• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee
• Vehicle operations specialist

  • Aug 2022 - Jan 2023

Carvana
• United States
• Technology, Information and Internet
• 700 & Above Employee
• Inventory Control Supervisor

  • Jun 2021 - Aug 2022


Sabre Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Team Lead

  • Oct 2013 - Jul 2020

• Senior Agent Contact Center/Team Lead/sales Navigator/Floor Supervisor

  • Oct 2013 - Jul 2020

  Supervision, help desk coordinator, liaison between the sales agents and the clients on property(hotels), handling floor escalations. Working with other supervisors and management team members to support agents and maximize customer satisfaction with by Identifying operational issues, suggesting improvements, expert on of Standard Operating Procedures, policies, and general individualized hotel, brand name, and hospitality/customer service knowledge. Correspondence by email/phone with clients(Trump Card Redemption/Expedia, customer/client relationship basis) and team specific customer sales emails, floor audits. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Manager/layaway coordinator

  • Jul 2010 - Jun 2011

  Customer service, reference checks, interviewing, hiring and training new hourly staff, monthly staff meetings, balanced the staffing schedule front end(consisting of up to 50 people on weekends), audits, various other tasks Customer service, reference checks, interviewing, hiring and training new hourly staff, monthly staff meetings, balanced the staffing schedule front end(consisting of up to 50 people on weekends), audits, various other tasks



Child Care Associates/Head Start

• Family and Community Partnership Assistant/social worker

  • Oct 2007 - Sep 2009

  family intake, interviews/Case Managing families with intense needs: health, mental health, nutrition, and disabilities, all record file information) Data entry, goals, needs and referrals/follow ups/ongoing monitoring and record keeping, Crisis intervention, Training program staff/teachers/parents in many aspects, Transition Meetings/Parent Meetings/Volunteer events at centers, Promotion of Parent Involvement; father initiative/Hosting Parent Meetings, workshops, Attending Policy Council(parent board meetings), weekly schedules, monthly reports, Community Outreach – Community Fairs; center records upkeep -City Development Block Grant (CDBG) program sites, Show less



Head Start Tarrant County

• Teacher Healthy Marriage

  • Oct 2007 - Sep 2009

  Recruitment/Teaching adult marriage classes parenting and communication skills/knowing yourself/expectations/responsibilities as a parent, Report writing on status of participants, phone communication, Providing Referrals. Recruitment/Teaching adult marriage classes parenting and communication skills/knowing yourself/expectations/responsibilities as a parent, Report writing on status of participants, phone communication, Providing Referrals.

• Customer Service Manager

  • Jan 2006 - Dec 2007

  Customer service, reference checks, interviewing, hiring and training new hourly staff, monthly staff meetings, balanced the staffing schedule front end(consisting of up to 50 people on weekends), audits, various other tasks Customer service, reference checks, interviewing, hiring and training new hourly staff, monthly staff meetings, balanced the staffing schedule front end(consisting of up to 50 people on weekends), audits, various other tasks