Experience

Envision Credit Union

• Loan Quality Specialist

  • Feb 2020 - Present



Kingdom Insurance Group

• Marketing Manager

  • Sep 2019 - Feb 2020



Okinus, Inc.

• Account Manager

  • Feb 2019 - Jun 2019



First Service Credit Union

• Contact Center Agent

  • Nov 2015 - Jan 2016



Okinus, Inc.

• Business Relations Executive

  • Feb 2012 - Jun 2014

  Customer Service Representative• Managed a high volume workload within a deadline-driven environment.• Trained 10 new employees. • Handled 97% of calls without assistance from management.• Solved problems creatively, using tact and diplomacy to find common ground to achieve win- win outcomes.• Assisted both English and Spanish speaking customers effectively.Collections• Exceptional experience in collection of impending bills from customers.• One of top ten… Customer Service Representative• Managed a high volume workload within a deadline-driven environment.• Trained 10 new employees. • Handled 97% of calls without assistance from management.• Solved problems creatively, using tact and diplomacy to find common ground to achieve win- win outcomes.• Assisted both English and Spanish speaking customers effectively.Collections• Exceptional experience in collection of impending bills from customers.• One of top ten collectors out of over 100 representatives.• Worked an average of 420 collection accounts weekly, standard performance was 300 accounts weekly.• Ability to use mathematical operations to clarify matters on their account.• Adept with investigation into severely past due accounts.Sales• 32% increase in base accounts in 6 months, standard performance at 10% or below.• Increased partner revenue by 10% in a 3 month period.• Received the 2013 award for Most New Stores out of a team of 14.• Researched and qualified over 2,700 leads in a 3 month period.• Rapport building expert. Show more Show less



Regis Corporation

• Master Cosmetologist

  • Feb 2009 - Mar 2012

  • Compensation was commission based; Outsold and outperformed. • Maintained calendars; scheduled and coordinated appointments.• Maintained accurate records and logs.• Consistently provided clients with superior customer service during services.• Skilled with Point of Sales system use for customer purchases.• Conducted client consultations to assess the client’s needs; sold clients products to fill their need.