Experience

Achievers

• Canada
• Software Development
• 500 - 600 Employee

• Senior Implementation Manager

  • Mar 2023 - Present

• Implementation Manager

  • Nov 2019 - Mar 2023

  -Project lead for multiple customer-facing projects concurrently, from Mid-Market to National and Enterprise. -Manage all aspects of the implementation project, including: facilitating remote working sessions, manage scope, risk, project timelines, escalations, status meetings and consulting on best practices.-Oversee and liaise with my Technical Consultant on strategic solution design, requirements gathering, user acceptance testing and integrations.-Provide guidance on communications plan to support program implementation and adoption. Show less

• Account Manager I

  • Apr 2019 - Nov 2019

  - Advised and managed solutions for Enterprise accounts.- Updated, maintained, fixed and tested the software, as well as logged and tracked bugs via JIRA.- Re-designed requirement documents to gather customer requirements for platform customization.- Implemented a Risk Mitigation Process for the different Reporting features available in the platform- Lead cross-departmental training sessions.- Offered support with platform usage, including customization and training clients through online and onsite channels. Show less

• Account Specialist

  • May 2018 - Apr 2019

  - Use the Achievers platform to update, maintain, fix & test the software for clients- Analysis and creation of dynamic reports using excel in reference to Budget Utilization, Usage of the platform, redemptions, milestones, among others.- Provide training for our clients through WebEx and documentation

• Member Experience

  • Apr 2017 - Apr 2018

  Achievers’ mission is to change the way the world works. It is an Employee Success Platform designed to drive high levels of employee engagement.- Bilingual position- Troubleshoot issues with computer systems, web-based applications and mobile technology-Turn customers into “Raving Fans”



Bank of America

• United States
• Banking
• 700 & Above Employee

• Bilingual vendor agent

  • Nov 2015 - Apr 2017

   Negotiate with customers and small businesses repayment of debt  Conduct financial assessments  Represent Bank of America by providing excellent customer service in Spanish and English  Negotiate with customers and small businesses repayment of debt  Conduct financial assessments  Represent Bank of America by providing excellent customer service in Spanish and English



Coast to Coast Fundraising

• Assistant Manager

  • Sep 2014 - Oct 2015

  •Meet a weekly sales goal by acquiring long-term monthly donors for non-profit organizations •Interview, hire and train a team of professional fundraisers •Prepare and present workshops that cover topics such as: sales techniques, practice pitching, team work and personal growth •Meet a weekly sales goal by acquiring long-term monthly donors for non-profit organizations •Interview, hire and train a team of professional fundraisers •Prepare and present workshops that cover topics such as: sales techniques, practice pitching, team work and personal growth



Conestoga Students Inc

• Conestoga College, Kitchener ON

• Student Welcoming and Awareness Team Leader

  • Sep 2013 - Apr 2014

  -Positively represent the Conestoga College student community -Organized and promoted activities and events -Positively represent the Conestoga College student community -Organized and promoted activities and events



Mexico City International Airport

• Mexico City Area, Mexico

• Customer Service Liaison - Work Term

  • Dec 2009 - May 2010

  Provided customers with information regarding flights, immigration and tourism. Provided customers with information regarding flights, immigration and tourism.