Experience

Kitsap Transit

• Deckhand

  • Sep 2020 - Present



Clipper Vacations

• On-Board Operations Supervisor

  • Jun 2007 - Sep 2020

  Works independently managing the daily operation of the vessel.Supervises a team of ten in a fast-paced environment, with up to 525 guests per voyage. Uses time management and problem solving skills to ensure all duties (food and beverage service, concierge bookings/tour sales, last call duties, cleaning, etc.) are completed within the 3-hour voyage.Drives on-board sales; 2019 personal shift sales exceeded $1.1 million. Led team to deliver 8% increase in sales in 2019. Achieved sales… Works independently managing the daily operation of the vessel.Supervises a team of ten in a fast-paced environment, with up to 525 guests per voyage. Uses time management and problem solving skills to ensure all duties (food and beverage service, concierge bookings/tour sales, last call duties, cleaning, etc.) are completed within the 3-hour voyage.Drives on-board sales; 2019 personal shift sales exceeded $1.1 million. Led team to deliver 8% increase in sales in 2019. Achieved sales goals all twelve months, and 3 of 3 sales goals nine times.Leads sales training for new hires.Mentors and coaches team in monthly one-on-one meetings to help build the team's sales and customer service skills. Constantly seeks to innovate sales techniques and methods. Tracks team member progress. Follows up with staff on feedback from customers. Writes and delivers staff evaluations. Resolves customer issues quickly and effectively. Builds rapport and relationships with customers to understand their needs, recommend products, close sales, and delight guests.Writes daily Operation Reports. Completes Customs paperwork. Manages inventory control, opening and closing duties, Point of Sale System management.Committed to ensuring cleaning, safety, and organizational standards, through hands-on leadership, vessel inspections, and by developing processes and procedures.Deckhand duties as needed. Show more Show less



King County Water Taxi

• Deckhand (On-Call)

  • Jun 2013 - Sep 2015



The University of Texas at Austin

• Records Management Intern

  • Oct 2012 - May 2013

  Inventoried and analyzed the Office of Research files to categorize them according to the UT Records Retention Schedule and bring the office in line with UT RIM requirements.Wrote a Records Management Plan to help the office meet UT and legal requirements for research-related public records, including an office-specific records retention schedule, a set of file naming conventions, and a file plan.Organized physical and digital files in accordance with the File Plan.Utilized… Inventoried and analyzed the Office of Research files to categorize them according to the UT Records Retention Schedule and bring the office in line with UT RIM requirements.Wrote a Records Management Plan to help the office meet UT and legal requirements for research-related public records, including an office-specific records retention schedule, a set of file naming conventions, and a file plan.Organized physical and digital files in accordance with the File Plan.Utilized electronic management systems to catalog, file, and retrieve recordsPrepared physical records for off-site storage.Provided training and mentoring to office staff in records management policies, best practices, records retention schedule, and file plan. Show more Show less



Public Storage

• Property Manager

  • Sep 2008 - May 2009



Tulane University School of Architecture

• Receptionist

  • Jun 2006 - May 2007