Jessica Frank
Senior Project Manager/Business Analyst at Burlington Electric Department- Claim this Profile
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Bio
Credentials
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Recipient of the 2010 Vermont Governor’s Award for Environmental Excellence and Pollution Prevention
-Jan, 2010- Nov, 2024 -
Project Management Professional (PMP)®
Project Management InstituteJun, 2021- Nov, 2024 -
Lean Office Certificate
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Experience
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Burlington Electric Department
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United States
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Utilities
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1 - 100 Employee
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Senior Project Manager/Business Analyst
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Oct 2022 - Present
• Develop, manage, and lead complex software implementation and other technology- orbusiness operations-related projects• Perform requirements gathering and analysis to include: analytical techniques; interviewtechniques; data-gathering techniques; current system documentation and process mapping;business modeling methods; business process, rules, and logic; data gathering to solvecomplex issues; development of implementation plans; development of requirements; andkey analytical troubleshooting• Develop and implement test plans/scenarios to ensure successful delivery of a project• Effectively manage projects across multiple business domains• Champions organizational continuous improvement and develops relationships with businessprocess owners and users to become a trusted partner in business change
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Marathon Health
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Senior Project Manager
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Jun 2021 - Sep 2022
• Responsible for developing a project plan and leading a team to successfully launch new products, organization capabilities, and new clients through effective execution of the plan. Ability to organize and motivate a team to accomplish goals in a tight timeframe.• Plan and manage resources and budget for project work. .• Organize and execute work independently and effectively with frequent deadlines• Perform risk management to minimize project risks • Manage changes to project scope, schedule, and costs using appropriate monitoring and controlling techniques.• Report project status, and escalate project risks and issues to leadership when appropriate.
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QGenda
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United States
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IT Services and IT Consulting
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500 - 600 Employee
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Project Manager
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Jan 2020 - Jun 2021
• Led and managed enterprise project implementations. • Defined implemented and managed project plans and timelines to support enterprise client implementation and adoption.• Identified and participated in departmental process improvement efforts to optimize project planning, execution, cross-team collaboration and effectiveness.• Managed internal and external project teams and ensure project work is completed.• Acted as a liaison between clients and product development teams to align on customer needs.
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Customer Success Consultant
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Aug 2018 - Jan 2020
• Lead and managed multiple project implementations. • Aligned OpenTempo system builds with customer strategic goals.• Developed and maintained detailed project plans for customer while effectively communicating status updates of projects and maintaining project deadlines.• Built scheduling system to specific requirements and train customer.• Provided leadership and mentoring to Implementation Specialists on best practices for build. • Lead and managed multiple project implementations. • Aligned OpenTempo system builds with customer strategic goals.• Developed and maintained detailed project plans for customer while effectively communicating status updates of projects and maintaining project deadlines.• Built scheduling system to specific requirements and train customer.• Provided leadership and mentoring to Implementation Specialists on best practices for build.
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New England Air Systems
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United States
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Construction
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1 - 100 Employee
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Service Account Manager
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Mar 2017 - Dec 2017
• Developed and managed strong relationships with new and existing customers.• Implemented strategic solutions to align with business's goals to promote scheduled replacement of equipment.• Built and managed a pipeline of over $300,000 in sales revenue.• Develop best practices to strategically target specific customers • Developed and managed strong relationships with new and existing customers.• Implemented strategic solutions to align with business's goals to promote scheduled replacement of equipment.• Built and managed a pipeline of over $300,000 in sales revenue.• Develop best practices to strategically target specific customers
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EnSave, Inc.
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United States
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Environmental Services
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1 - 100 Employee
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Program Manager
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Dec 2015 - Mar 2017
• Managed several efficiency programs in various stages of implementation across states.• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.• Scheduled and supervised meetings internally and externally to discuss program status and update participants on program details and milestones.• Improved program participation by implementing successful marketing campaigns that penetrated various markets.• Supervised, trained and managed program staff.
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VEIC
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United States
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Non-profit Organizations
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200 - 300 Employee
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Associate Program Manager
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Sep 2010 - Dec 2015
• Managed and coordinated implementation efficiency programs.• Participated in development and implementation of market-based strategies, initiatives and activities to maximize penetration of cost-effective energy efficiency in business markets.• Lead implementation staff in developing procedures and processes to ensure efficient service to customers.• Provide and promote exceptional customer service and create a positive environment for employees and clients.• Training Coordinator for the Efficiency Excellence Network, building and maintaining relationships with new and existing contractors and vendors.
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City of Burlington, Vermont
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United States
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Government Administration
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300 - 400 Employee
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Executive Assistant, Chief Administrative Officer
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Dec 2007 - Sep 2010
• Assisted in managing the customer service team with various requests for public information.• Lead and implemented the City's Green Purchasing Policy requested by the Mayor.• Acted as the main liaison for over twenty departments.• Implemented various cost-saving initiatives and creating new approaches to long-standing problems that saved the City of Burlington money and secured future revenue. • Assisted in managing the customer service team with various requests for public information.• Lead and implemented the City's Green Purchasing Policy requested by the Mayor.• Acted as the main liaison for over twenty departments.• Implemented various cost-saving initiatives and creating new approaches to long-standing problems that saved the City of Burlington money and secured future revenue.
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Education
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2003 - 2007
Saint Lawrence University
B.A., Fine Arts -
1999 - 2003
Burlington High School
High School Diploma
Community
