Experience

Empereon Marketing

• Telecommunications
• 100 - 200 Employee

• Inbound Tech Support

  • Jul 2016 - Present

  Answer calls and respond to emails, handles customer inquiries both telephonically and by email. Research required information using available resources, manage and resolve customer complaints. Provide customers with product and service information and enter new customer information into system. Update existing customer information , process orders, forms and applications. Identify and escalate priority issues, route calls to appropriate resource. Follow up customer calls where necessary… Show more Answer calls and respond to emails, handles customer inquiries both telephonically and by email. Research required information using available resources, manage and resolve customer complaints. Provide customers with product and service information and enter new customer information into system. Update existing customer information , process orders, forms and applications. Identify and escalate priority issues, route calls to appropriate resource. Follow up customer calls where necessary, document all call information according to standard operating procedures. Complete call logs, and lastly, produce/document call reports. Show less Answer calls and respond to emails, handles customer inquiries both telephonically and by email. Research required information using available resources, manage and resolve customer complaints. Provide customers with product and service information and enter new customer information into system. Update existing customer information , process orders, forms and applications. Identify and escalate priority issues, route calls to appropriate resource. Follow up customer calls where necessary… Show more Answer calls and respond to emails, handles customer inquiries both telephonically and by email. Research required information using available resources, manage and resolve customer complaints. Provide customers with product and service information and enter new customer information into system. Update existing customer information , process orders, forms and applications. Identify and escalate priority issues, route calls to appropriate resource. Follow up customer calls where necessary, document all call information according to standard operating procedures. Complete call logs, and lastly, produce/document call reports. Show less



Family Dollar

• United States
• Retail
• 700 & Above Employee

• Customer Servicer Advisor

  • Nov 2015 - Jan 2016



Chambers County Sheriff's Dept

• Anahuac, Texas

• Correctional Officer

  • Dec 2014 - Oct 2015

  The primary duty of a correctional officer is to maintain order in a detention facility. This involves learning any and all rules of the facility in which they work and enforcing those regulations to be certain that inmates act in an orderly way. The primary duty of a correctional officer is to maintain order in a detention facility. This involves learning any and all rules of the facility in which they work and enforcing those regulations to be certain that inmates act in an orderly way.



Tortuga's Mexican Restaurant

• Baytown, Texas

• Waitress

  • Mar 2013 - Nov 2014

  Worked on and off as a second job as a waitress. Up-selling on almost every order, providing excellent customer service. Accuracy when taking orders, as well as entering the information into the computer. Being consistent with customer service throughout the guest's visit, and handling the payments with accuracy and without flaw. Worked on and off as a second job as a waitress. Up-selling on almost every order, providing excellent customer service. Accuracy when taking orders, as well as entering the information into the computer. Being consistent with customer service throughout the guest's visit, and handling the payments with accuracy and without flaw.



Big Tex Air Condition

• United States
• Construction
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2014 - Aug 2014

  Handles incoming calls or inquiries from prospective customers or clients. Assists customers effectively by solving customer disputes. Provides customer additional information or explains services. Discusses products offered and ensures customer satisfaction. Tactfully handles confrontational or stressful interactions with the public. Completes supporting paperwork and data entry as required. Accurately captures customer information. Creates and maintains service reports. Handles incoming calls or inquiries from prospective customers or clients. Assists customers effectively by solving customer disputes. Provides customer additional information or explains services. Discusses products offered and ensures customer satisfaction. Tactfully handles confrontational or stressful interactions with the public. Completes supporting paperwork and data entry as required. Accurately captures customer information. Creates and maintains service reports.



Food Town Store

• United States
• Retail
• 1 - 100 Employee

• Cashier

  • Jan 2014 - Jun 2014

  Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register. Enters price changes by referring to price sheets and special sale bulletins. Discounts purchases by redeeming coupons. Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers. Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization… Show more Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register. Enters price changes by referring to price sheets and special sale bulletins. Discounts purchases by redeeming coupons. Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers. Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization system. Balances cash drawer by counting cash at beginning and end of work shift. Provides pricing information by answering questions. Maintains checkout operations by following policies and procedures; reporting needed changes. Maintains safe and clean working environment by complying with procedures, rules, and regulations. Contributes to team effort by accomplishing related results as needed. Show less Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register. Enters price changes by referring to price sheets and special sale bulletins. Discounts purchases by redeeming coupons. Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers. Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization… Show more Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register. Enters price changes by referring to price sheets and special sale bulletins. Discounts purchases by redeeming coupons. Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers. Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization system. Balances cash drawer by counting cash at beginning and end of work shift. Provides pricing information by answering questions. Maintains checkout operations by following policies and procedures; reporting needed changes. Maintains safe and clean working environment by complying with procedures, rules, and regulations. Contributes to team effort by accomplishing related results as needed. Show less