Jessica Ferreira

Senior Experience Associate at Interact RDT
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Contact Information
us****@****om
(386) 825-5501
Location
City of Johannesburg, Gauteng, South Africa, ZA
Languages
  • English Native or bilingual proficiency
  • Afrikaans Limited working proficiency
Skills

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Credentials

  • Independent Practice Psychometrist
    HPCSA
    Nov, 2009
    - Nov, 2024

Experience

  • Interact RDT
    • South Africa
    • Business Consulting and Services
    • 1 - 100 Employee
    • Senior Experience Associate
      • Sep 2021 - Present

      • Conducting client needs analysis.• Conducting research and data analysis relating to customer experience• Development and implementation of the Customer Experience Maturity Model and related survey• Conducting journey mapping• Providing support for client CX project implementation and evaluation• Developing customer satisfaction surveys• Mentoring and coaching experience associates• Providing recommendations to client on actions/initiatives for CX improvement• Conducting touchpoints/channels analysis Show less

    • Experience Associate
      • Sep 2020 - Sep 2021

      • Conducting research and data analysis relating to customer experience• Development and implementation of the Customer Experience Maturity Model and related survey• Conducting journey mapping• Developing customer satisfaction surveys

  • Institute for Telling Development (ITD)
    • South Africa
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Research Consultant
      • Dec 2019 - May 2020

      Qualitative/thematic analysis of focus group and individual interview transcripts. Quantitative/statistical analysis of code frequencies and the creation of graphical displays of data. Writing in-depth reports for the client. Compiling overall summary report for the client. Qualitative/thematic analysis of focus group and individual interview transcripts. Quantitative/statistical analysis of code frequencies and the creation of graphical displays of data. Writing in-depth reports for the client. Compiling overall summary report for the client.

  • Safetygrip
    • Johannesburg Area, South Africa
    • HR Manager
      • Oct 2018 - Jun 2019

      Recruitment, Training, Performance Management, Industrial Relations, Payroll Recruitment, Training, Performance Management, Industrial Relations, Payroll

  • EnviroPsych Research
    • Johannesburg Area, South Africa
    • Data Analyst & Statistician
      • Mar 2018 - Mar 2018

      Evaluating the validity and reliability of locally developed SMME questionnaire using a combined quantitative and qualitative methodology. Statistical analysis included: exploratory and confirmatory factor analysis (internal validity), Cronbach's alpha and McDonald's coefficient omega (reliability), Rasch analysis. Evaluating the input of participants and industry experts for further refinement of the questionnaire. Evaluating the validity and reliability of locally developed SMME questionnaire using a combined quantitative and qualitative methodology. Statistical analysis included: exploratory and confirmatory factor analysis (internal validity), Cronbach's alpha and McDonald's coefficient omega (reliability), Rasch analysis. Evaluating the input of participants and industry experts for further refinement of the questionnaire.

  • Institute for Transdisciplinary Development (ITD)
    • Centurion
    • Qualitative/Social Researcher
      • Oct 2017 - Dec 2017

      Taking verbatim notes during focus group and individual interviews. Data analysis to identifying major themes and significant quotations in interview notes. Taking verbatim notes during focus group and individual interviews. Data analysis to identifying major themes and significant quotations in interview notes.

  • Waterlinx
    • Johannesburg
    • HR Practitioner & Psychometrist
      • Dec 2014 - Dec 2015

      Recruitment and selection Training and staff development Payroll and leave administration Performance management Psychometric assessments HR administration Recruitment and selection Training and staff development Payroll and leave administration Performance management Psychometric assessments HR administration

  • Oficina Software and Consulting Services
    • Durban
    • HR Manager
      • Apr 2012 - Nov 2014

      Employee Relations Function Strategic, Change Management and HR Legislation Function Reward, Remuneration and Payroll Function Recruitment, Selection and Induction Function Performance Management, Career and Succession Planning Function Education, Training and Development Function Psychometric Assessments Project Management Employee Relations Function Strategic, Change Management and HR Legislation Function Reward, Remuneration and Payroll Function Recruitment, Selection and Induction Function Performance Management, Career and Succession Planning Function Education, Training and Development Function Psychometric Assessments Project Management

  • JF Psychometrics
    • Johannesburg
    • Independent Practice Psychometrist
      • Jul 2011 - Mar 2012

      Sales and Marketing Function: Marketing psychometric testing services and meeting with potential and current clients on a regular basis in order to conduct a needs analysis. Psychometrist Function: Creation of new psychometric tests which also includes following strict guidelines in terms of validity and reliability of the new psychometric assessment. Administering, scoring and reporting on a wide variety of psychometric instruments. Sales and Marketing Function: Marketing psychometric testing services and meeting with potential and current clients on a regular basis in order to conduct a needs analysis. Psychometrist Function: Creation of new psychometric tests which also includes following strict guidelines in terms of validity and reliability of the new psychometric assessment. Administering, scoring and reporting on a wide variety of psychometric instruments.

  • Oficina
    • Advertising Services
    • 500 - 600 Employee
    • Johannesburg Accommodation Administrator
      • Jan 2007 - Mar 2012

      Roles and Responsibilities: • Search for and arrange the lease of a townhouse according to the needs of the company. • Manage the upkeep of a townhouse for visiting consultants. Roles and Responsibilities: • Search for and arrange the lease of a townhouse according to the needs of the company. • Manage the upkeep of a townhouse for visiting consultants.

  • CallForce
    • Johannesburg Area, South Africa
    • HR and Recruitment Assistant
      • Dec 2010 - Jun 2011

      Recruitment and HR Administration. Recruitment and HR Administration.

  • Omnicor - Rosebank
    • Intern Psychometrist
      • Jan 2009 - Jul 2009

      Roles and Responsibilities: Effective hosting of clients. Administration of psychometric assessments. Scoring of psychometric assessments. Management of administrative tasks. Roles and Responsibilities: Effective hosting of clients. Administration of psychometric assessments. Scoring of psychometric assessments. Management of administrative tasks.

  • Claire Russell (Private Consultant)
    • Junior HR Aide
      • Jul 2005 - Dec 2007

      Roles and Responsibilities: • Provide input on projects pertaining to the development of computerised psychometric testing programmes. • Assist in the administration of psychometric instruments. Roles and Responsibilities: • Provide input on projects pertaining to the development of computerised psychometric testing programmes. • Assist in the administration of psychometric instruments.

Education

  • University of Johannesburg
    Master's degree, Industrial and Organizational Psychology
    2016 - 2018
  • University of Pretoria/Universiteit van Pretoria
    MA, Research Psychology
    2009 - 2010
  • University of Johannesburg
    Practical Psychometry
    2009 - 2009
  • University of Johannesburg
    BA Hons, Psychology
    2008 - 2008
  • University of Johannesburg
    BCom Hons, Industrial Psychology (Professional)
    2007 - 2007
  • University of Johannesburg
    BCom, Industrial Psychology (Professional)
    2003 - 2006

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