Experience

Wesbeam

• Australia
• Wholesale Building Materials
• 1 - 100 Employee

• Administrative Assistant

  • Apr 2016 - Present



Activ Therapy

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Medical Receptionist (Casual)

  • Mar 2016 - Dec 2016

  • General administration and reception duties for all therapists • Responding to patient inquiries • Patient database maintenance • Petty cash and daily payments reconciliation • Appointment setting, booking follow-up appointments, rescheduling and cancellations. • Preparation of Medicare claims and EPC checking • Processing of Hicaps, Medicare, WC and DVA patients • Receiving and receipting patients payments • General housekeeping duties • General administration and reception duties for all therapists • Responding to patient inquiries • Patient database maintenance • Petty cash and daily payments reconciliation • Appointment setting, booking follow-up appointments, rescheduling and cancellations. • Preparation of Medicare claims and EPC checking • Processing of Hicaps, Medicare, WC and DVA patients • Receiving and receipting patients payments • General housekeeping duties



Bunnings

• Australia
• Retail
• 700 & Above Employee

• Trade admin/Kitchen Fulfilment Centre

  • Apr 2015 - Nov 2015

  Assisted customers with their enquiries, processed invoices and orders accurately and in a timely manner using the Bunning's Commercial Ordering and Oracle (EDI) systems. Maintained a high level of customer service face to face and on the phone to customers, sales teams and to external suppliers Managed the Kitchen Fulfiment Centre orders to ensure deliveries were complete and delivered on time.

• Team leader/admin coordinator

  • Jan 2008 - Apr 2015

  • Within the business I gained experience as a Receptionist, Administration coordinator and was promoted to Team leader in 2012 where I managed 10 team members.• Assisted customers with their enquiries, processed invoices and orders accurately and in a timely manner using the Bunning's Commercial Ordering and Oracle (EDI) systems. • Maintained a high level of customer service face to face and on the phone to customers, sales teams and to external suppliers including overseas contractors.• Administrative and reception duties including meeting and greeting of clients, answering, screening and directing calls.• Registered and allocated incoming quotations, maintained quote lead times and followed up accordingly.• Maintained in house procedures including the company central mailbox and quotes register, maintained office supplies, prepared monthly invoices, reports and organised team meetings.• Liaised with customers, sales teams and suppliers to meet deadlines and ensured a fast turnaround on quotations.• Demonstrated an ability to prioritise tasks under pressure and meet deadlines. Show less



Video ezy head office

• Rhodes

• Customer service/admin assistant

  • Jan 2001 - Dec 2007

  • Prioritised and responded to all enquires within the agreed service levels. • Processed over 500 store requests and provided customer service on a monthly basis • Accurately maintained Video Ezy central databases • Managed the customer service email inbox. • Assisted new franchisees through their ‘set-up’ period • Managed complaint handling and resolution effectively. • Assisted on Reception when required. • Demonstrated an ability to prioritise under pressure when dealing with difficult customers particularly with payment of fees. • Demonstrated ability to work in a team or unsupervised. Show less