Human Resources Officer

• Jan 2022 - Present

Recruitment Consultant

• Nov 2021 - Dec 2021

I am specialised in recruitment for Human Resources and Senior Finance across all industries in the Northern Territory

Associate Recruitment Consultant

• May 2021 - Nov 2021

Hardship Specialist

• Sep 2019 - May 2021

• Played an integral role in the creation and development of the processes,spreadsheets and procedural documents• Provide support to customers in financial hardship and/or domestic violencecircumstances from diverse backgrounds• Liaise with and refer to support agencies, financial wellbeing specialists,financial counsellors and other relevant stakeholders as required• Analyse and prepare timely reports in order to identify ongoing improvementsto deliver quality program services• Manage and maintain customer account information with a high degree ofaccuracy and confidentiality• Provide a high standard of customer service through professional, empathetic,non-biased and confidential customer interaction• Participated in community events alongside Somerville

Credit Control Officer

• Jul 2019 - Sep 2019

• Monitor and process overdue accounts through manual and automated processes, including reconciliation of daily recovery reports, to minimize current and aged debt• Proven ability for numerical accuracy and attention to detail to ensure accuracy of account and customer transactions• Produce daily, weekly and monthly reports as required and participate in the review, development and implementation of credit control procedures and policies• Investigated customer listings with Credit Reporting Agencies and ensured the Debt Collection process was followed correctly

Customer Care Advisor / Admin

• Dec 2018 - Jul 2019

Customer Account Advisor

• Jul 2016 - Dec 2018

• Delivered training, mentoring and feedback to new and existing personnel • Assigned a small team to undertake time-sensitive tasks • Responding to telephone calls and placing sports bets on behalf of customers • Demonstrated ability to work well under pressure, in a work environment which can be very fast-paced • Assisted the Training Supervisor in delivering training to new employees as part of the induction process, where I demonstrated excellent instructional skills • Delivered training, mentoring and feedback to new and existing personnel • Assigned a small team to undertake time-sensitive tasks • Responding to telephone calls and placing sports bets on behalf of customers • Demonstrated ability to work well under pressure, in a work environment which can be very fast-paced • Assisted the Training Supervisor in delivering training to new employees as part of the induction process, where I demonstrated excellent instructional skills