Sales Executive and Director

• Dec 2019 - Present

Business Development Executive

• Jun 2019 - Jan 2020

▪ Actively looking for new customers (Lead generation – Direct manager leads) across EMEA ▪ Making cold calls to contact potential customers and prospect for new business ▪ Responding to incoming email and phone enquiries. ▪ Listening to customer requirements and present appropriately to make a sale. ▪ Negotiating prices and service terms with clients. ▪ Making accurate, rapid cost calculations and providing customers with quotations. ▪ Preparing localization offers, Contracts and Agreements. ▪ Creating detailed proposal (documents/mails), often as part of a formal bidding process. ▪ Following up on communication with clients. ▪ Recording sales and order information and send copies to entering figures into a computer system/cloud. ▪ Gaining a clear understanding of customers' businesses and requirements. ▪ Maintaining and develop good relationship with customers through personal contact or meetings or via telephone etc. ▪ Acquiring & seizing any industry related knowledge in the market via (Portals – sites – Social Media). Show less

Bilingual Sales Executive - Italian/Portuguese

• Feb 2017 - Apr 2019

• Worked advising Brazilian clients in the process of application to Italian citizenship rights in Italy; • Processing all incoming calls and email from customers managing all requests; • Responsible for inbound sales managing full cycle from prospect to close; • Coordinating incomes and expenses, receiving deposits and loan payments; cashing checks; • Analyzing customers documents, evaluating and developing agreement terms, answering questions in phone or email referred to citizenship rights; • Worked as Portuguese/Italian interpreter within local city halls and other responsible public servers; Achievements: o Developed strategies for customers acquisition; o Improved strategies to allocate customers; o Social Media implementation increasing customer awareness; o Website implementation and its maintaining; o Redesigned forms and contracts in order to delivery clear information to customers; o Developed financial strategies (cost vs. profit). Show less

Customer Service | Household Assistant

• Mar 2017 - Oct 2018

Assistant Manager Business Development

• Mar 2010 - Jul 2014

• Worked in the sales department, alongside business manager overseeing all aspects of sellers from initial contact to signed purchase agreement;• Preparing all listing materials: pre-listing presentation, listing agreement, sellers disclosures, comparative market analysis, online property profile;• Coordinating and consulting all sales property photos, staging, repairs, cleaning, signage and marketing activities;• Input all listing information into marketing websites and updating as needed;• Managing and updating agent websites and online listings;• Coordinating houses move-in/possession schedules;• Coordinating and supporting the sales team developing weekly shifts;• Responsible for developing monthly and annual results of sales and individual agent performance during the period by analytical reports.• Responsible for development of agreements, pre evaluation of reports with relevant information about purchasers’ properties and sellers;• Supporting the manager analyzing properties and customer documents and dealing directly with financial banks in regard to customer mortgages.o Achievements: Developed strategies to increase sales;o Achieved more autonomy to management in order to proceed with certain cases;o Employee of the year Award, 2 years consecutive. Show less

Receptionist

• Jul 2009 - Mar 2010

• Worked dealing with members’ email queries promptly and efficiently, in accordance with company procedures;• Processing all incoming phone calls from customers and managing all requests;• Interacting with a customer base Input and access data system;• Providing an outstanding customer support with frequently asked questions;• Writing management reports and responsible for general office support & administration duties• Identifying innovative ideas to improve CRM.o Achievements: Developed an analytical report in order to track the incoming calls performance of employees which improved the quality of services and customers satisfaction;o Invited to work in Sales department alongside the Manager as Assistant coordinating the Agents team and supporting sales;o Trained others to work in the customer service incoming calls. Show less

Customer Service Office Assistant

• Aug 2006 - Jan 2009

• First contact with customer; • Interacting with a customer base Input and access data system; • Receiving rent payment from tenants and paying building's bills and property taxes; • Responsible for contacting customer tenants also keeping the supervisors and building owners up to date; • Input all listing information into marketing websites and updating as needed; • Maintaining up to date paper and computer based files and administrative systems. • First contact with customer; • Interacting with a customer base Input and access data system; • Receiving rent payment from tenants and paying building's bills and property taxes; • Responsible for contacting customer tenants also keeping the supervisors and building owners up to date; • Input all listing information into marketing websites and updating as needed; • Maintaining up to date paper and computer based files and administrative systems.