Team Lead Claims Inquiry Unit

• Jun 2022 - Present

Claims Inquiry Rep

• May 2019 - Nov 2022

Duties: Assist doctors, billers, and front desk personnel with claim, appeal, check and web portal inquiries. Help medical health plans regarding members bills or collection statements. Assign web portal inquires to my team. Daily tasks include a review of bills, statements, claims, appeals, accounts payable/receivable, check traces, and documentation through multiple databases and excel.

Customer Support Specialist

• Mar 2022 - Present

Front Desk

• Sep 2018 - May 2019

Duties: Speak to PPO and HMO insurances to confirm eligibility, professional benefits, and claims. Bill members for services rendered. Market for specials on cosmetology procedures. Assist specialist with patient charts, appointments, and procedures. Duties: Speak to PPO and HMO insurances to confirm eligibility, professional benefits, and claims. Bill members for services rendered. Market for specials on cosmetology procedures. Assist specialist with patient charts, appointments, and procedures.

Program Worker

• Mar 2018 - Aug 2018

Duties: Helped students with homework, responsible for coordinating activity plans for 1st grade students, and greeted the parents when they picked up their child at the end of the day. Duties: Helped students with homework, responsible for coordinating activity plans for 1st grade students, and greeted the parents when they picked up their child at the end of the day.

Crew Member

• Jul 2015 - Nov 2017

Duties: Open restaurant and cook food for the day, run shifts for AM/PM, keep restaurant clean and organized for employees and customers. Duties: Open restaurant and cook food for the day, run shifts for AM/PM, keep restaurant clean and organized for employees and customers.