Experience

Teleport
• France
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee
• Senior Executive, Quality & Audit

  • Aug 2022 - Present


Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Lodging Partner Associate III Asia Pacific, Service and Operations, Lodging

  • Dec 2015 - Jul 2022

  As an Lodging Partner Associate in Expedia, I specialized in Vendor Management/ Finance Management, Vendor Relations and etc. Throughout the course of my tenure, I have have performed and and participated in various workshops and self-development activities that were in-line with the Expedia Group Principles and the below examples of responsibilities and projects that I have undertaken: 1. Participated in the OMNI Auto-Push and Close Test and Learn (SalesForce (Console)) (CRM). 2. Participated in the SalesForce Lightning Pilot Test and Learn. (CRM). 3. Participated in the Salesforce Lightning - EVC Troubleshooting Flow Test and Learn . 4. Rate Your Stay Champion 2018-2019 for the MLCC AU Team. 5. Rate Your Stay Champion 2019 for MLCC AU and MLCC ENKL Team. 6. President of the Rate Champions for MLCC KL 2019. 7. Participated in the HR Connect Focus Group 2019. 8. Assisted in Financial Payouts for the Expedia Partners/Affiliates. 9. SME for the Lodging Partner Associate 1& 2 on the floor. 10. Helped with knowledge dissemination. 11. Built and maintained relationship across other groups in Expedia. 12. Continue to maintain all communication channels and escalating issues systematically. 13. Escalated feedback from Hotel partners and Market Management Team on cancellation waivers and relocation cost / case handling. 14. Participated in Continuous Improvement workshop. 15. Assisted hotel partners with Finance Advance requests. 16. APAC Pillar for Service Operations Value Adds Initiative (SOVA)



Maxis

• Malaysia
• Telecommunications
• 700 & Above Employee

• Quality Assurance Specialist

  • Apr 2015 - Dec 2015

  As a Quality Assurance Specialist for the Fibre Department, I was assigned the task of fine-tuning the processes that were in-place to provide an exceptional customer experience. The position provided me the opportunity to conduct a research for a focus group as well as providing valuable feedback on how to improve the comprehensive experience of a customer. The following are some of the many projects and tasks that were placed under my care. 1. Conducted an Experiment for The Geek Squad. 2. Conducted Quality Assurance Tasks. 3. Revised Customer Scripts. 4. Recognized and recommended operational and maintenance improvements 5. Performed other duties and assignments as directed. 6. Customer Care/ Experience refinement. 7. Assisted Customers in Order Management/Placement. 8. Presented Weekly Geek Squad Updates. 9. Customer Relations/ Engagement. 10. Planned Strategies Constructed Communication Plans. 11. Operated with CMSS, iSell, KENAN, TUXURI & AAA databases



Tutti Frutti

• Luxembourg
• Animation and Post-production
• 1 - 100 Employee

• Customer Service Assistant

  • Jul 2013 - Sep 2013

  1. Assisted the Team Supervisor in handling daily routines. 2. Managed the outlet during the absence of the Supervisor. 3. Assisted customers in placing orders. 4. Outlet Staff Training. 5. Managed daily budgets. 6. Assisted in producing weekly reports. 7. Customer Relations. 8. Time Management Solutions for Staffs. 9. Promotions Management. 10. Revenue Checks. 11. Handled analysis and reporting of employee performance including schedule adherence. 12. Recognized and recommended operational and support improvements. 13. Performed other duties and assignments as directed.