Experience

Boston Inc. d.b.a. Furniture & ApplianceMart and Ashley Furniture HomeStore
• Call Center Representative

transcosmos Omniconnect
• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee
• Inbound Customer Service Representative

  • Jun 2019 - Present


Lands'​ End

• Web Processor

  • Aug 2013 - Aug 2016

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Check to ensure that appropriate changes were made to resolve customers' problems. • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. • Maintain logs of activities and completed work. • Locate and correct data entry errors, or report them to supervisors. • Explain products or services and prices, and answer questions from customers. • Obtain customer information such as name, address, and payment method, and enter orders into computers. • Answer telephone calls from potential customers who have been solicited through advertisements. Show less



Dial America

• United States
• Software Development
• 1 - 100 Employee

• Business Development Specialist

  • Jul 2010 - Jul 2013

  • Determine customers' financial services needs and prepare proposals to sell services that address these needs. • Sell services or equipment, such as trusts, investments, or check processing services. • Make presentations on financial services to groups to attract new clients. • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Refer unresolved customer grievances to designated departments for further investigation. Show less