Microsoft365/hubley Consultant

• Aug 2020 - Present

Targeted services following Microsoft Best Practices for compliance, security, and user adoption. If SharePoint patches freak you out, if migration to M365 has you nervous, if the idea of launching Teams to your enterprise gives you hives, we should talk. Truth is, rolling out SharePoint Online, designing complex workflows, and planning the roll-out of the M365 suite is why we’re here. If talk of offloading these services is already lowering your blood pressure, read on. We’ve got a whole lot more to share with you. ASSESSMENTS Find out what’s really under the hood and whether to trade in or tune up your SharePoint environment. CONSULTING Expert insight and perspective to help solve your most challenging M365 issues. SOLUTION DEVELOPMENT Scalable IT solutions delivered on time, within budget, by experts. No kidding. UPGRADES & MIGRATIONS Moving’s rarely easy—or fun—so we take care of the heavy lifting for you. SUPPORT Right here when you need emergent troubleshooting and resolution, aka “your new BFF.” MANAGED SHAREPOINT Beyond managed, really. Proactive, responsive, diligent, thorough, transparent, reliable. Show less

Bartender

• Mar 2023 - Present

Vehicles of Hope Program Administrator

• Jan 2019 - Apr 2020

· Managed Vehicles of Hope, Dealer Tire’s charity and volunteer program that included partnerships with American Red Cross, B.R.A.K.E.S., Breakthrough Schools, Cleveland Corporate Challenge, Cleveland Food Bank, Leukemia & Lymphoma Society (LLS), and MidTown Cleveland.· Organized and participated in events that helped build camaraderie and encourage teamwork among Dealer Tire associates, including Cleveland Corporate Challenge and MidTown Cleveland Kickball Tournament· Worked closely with Finance team to implement an online payment system for donations which made it easier for associates to contribute and greatly reduced the amount of cash handled by the Vehicles of Hope team· Planned and managed volunteer activities, food/clothing/supply drives, and fundraising events including happy hours, OcTIREfest, Flip Flop Fridays, golf outing, food trucks, raffles, and online fundraisers· Managed all Vehicles of Hope communications with input from and in coordination with leadership· Collaborated with Creative Services in the creation of images and marketing materials to promote events· Raised over $11,500 for LLS in 2019 Show less

SharePoint Administrator

• Jun 2016 - Apr 2020

· Managed and implemented migration from SharePoint 2010 to SharePoint 2016, including complete redesign of Dealer Tire’s intranet and rollout to mobile devices; in process of migrating to SharePoint Online (2020)· Supported the design, development, delivery, and management of SharePoint sites, workflows, and apps supporting SharePoint and Microsoft Teams· Automated complex workflows and streamlined business processes for IT, Finance, Sales, and Supply Chain through the use of Crow Canyon Nitro Studio, Nintex, Microsoft Forms, and Microsoft Power Automate.· Solutions created in SharePoint Online for IT Change Request, IT Invoicing Process, Server Request, JDE System Roles Access, Labor Transfers, BIN Location Changes Onboarding, Coaching, Training, Payroll Punch Adjustments, and Tire Store Monthly Calls· Advocate and Champion of SharePoint and Office 365 applications; provided support and guidance regarding the adoption, implementation, and continued development of these tools within the business, often acted as a liaison between IT and business users to help determine which tools would best meet their needs· Worked in conjunction with business subject matter experts to develop and deploy system for organizing information and documents using metadata tagging· Established group of owners from each department to manage content and facilitate communications· Collaborated with Marketing Creative Services team to create images and other digital assets to be used for intranet, TV monitors, and corporate/all company communications· Acted as Training Coordinator and provided project, change management, testing, and post-implementation support to project team during the implementation of Workday (HR and Payroll system)· Provided customer, technical, and project support to HRIS team· Managed Vehicles of Hope, Dealer Tire’s charity and volunteer program from 2019-2020 Show less

Project Manager - HR and SharePoint

• Jun 2015 - Jun 2016

In preparation for the migration to SharePoint 2016 and response to project delay, focused on content cleanup, governance, incorporation of content to support Canada team, and enhancements that would improve the user experience and gain efficiency without causing unnecessary re-work in the future· Day-to-day business requests handled promptly and capitalized on opportunities to transfer maintenance and accountability to business stakeholders· Worked with SharePoint Developer to research upgrade options and industry best practices, collect feedback from associates, obtain further training, and attend benchmarking sessions with other organizations using SharePoint Show less

Project Manager - Carline Services & SharePoint

• Oct 2012 - Jun 2015

· Took on full responsibility for managing and enhancing Dealer Tire’s intranet (Collaborate) which helped to build my knowledge of other departments, increase organizational awareness, and develop stronger relationships with leadership and key stakeholders· Participated in the RightTurn project, working full-time in the “War Room” with the team focused on requirements, planning, design, testing, trouble-shooting, collection of feedback, implementation, and support· Organized and led Continuous Improvement Team that focused on increasing efficiency and effectiveness· Participated in numerous cross-functional teams, including the SMART (CRM), Call Center Enhancements, RGA Automation, IT Prioritization, V6 Website, and Warranty Re-Design projects· As a member of the JDE Super User Team, provided input, testing, training, and feedback during implementation and technical support, guidance, and training post go-live of JDE 9.1 Show less

Project Specialist - Carline Services

• Sep 2011 - Oct 2012

Assisted the Knowledge Management team with the migration from SharePoint 2003 to SharePoint 2010, design of all department sites, implementation, and training.

Carline Services Specialist

• May 2006 - Sep 2011

· Provided support to dealer parts and service department associates with tire orders, web assistance, backorders, stock analysis, warranty, road hazard, features and benefits, web assistance, returns, promotions, POP, special orders, and fitment advice· Provided support to distribution centers, outside account managers, inside account managers, finance, transportation, and 3rd party logistics carriers· Wrote a decision-tree support application to help Carline Services quickly access information needed to provide timely customer support; application was selected/presented as a Best Practice at the National Sales Summit in which it won first place and led to the implementation of SharePoint 2010· Created documentation, training materials, and tools to promote the sharing of information, streamline processes, and increase efficiency within the Carline Services team· Received Dealer Tire Innovation Award for development of applications and tools for Carline Services Show less

Accounts Receivable Team Lead

• Oct 2001 - May 2006

· Hired as a File Clerk; promoted to Credit & Collection Specialist then Accounts Receivable Team Lead· Responsible for cash application, collections, invoicing, month-end closing, monthly statements, customer account setup and maintenance, credit approval, EDI transaction review, account payout, and facilitating in the implementation of new OEM programs· Managed the Return Goods Authorization process and developed the company returns policy, RGA form, and several other master forms utilized by the sales, supply chain, and accounting teams· Provided support to distribution centers, outside account managers, and Carline Services· Conducted onboarding training and ongoing coaching to new Accounts Receivable associates Show less

Project Specialist - Customer Support Center

• Aug 2012 - Dec 2014

RightTurn.com is all about finding you the right tire at a fair all-in-one price. How is that possible, you ask? RightTurn is part of Dealer Tire, and if you haven’t heard of us, that’s by design. We’ve been working behind-the-scenes for a very, very long time… 1918 – It begins. In 1918, Walter J. Mueller opened his first tire retail store in Cleveland, Ohio. In 1945, Walter was joined by his son, Walter Dean Mueller. In the 1980s, Mueller Tire became Mueller Tire & Brake, and a third generation joined the business. Brothers Dean and Scott grew the business by more than 200% in five years. In 1999, Mercedes-Benz came to us to run their tire program, and a new business was born. 2000–2001 brought about the sale of the retail stores so we could focus on the Dealer Tire business. Today, 19 automakers in the U.S. choose Dealer Tire to run their tire programs. In 2012, the idea for RightTurn came about. Growing up in the tire business, Dean and Scott are always looking to help customers buy tires easily. Not just any tires, though. We only sell tires that are designed to maintain your vehicle’s safety and performance. Committed to customer service — from the very beginning. Today, Dean and Scott still run the business. Literally, they come to work every day, make decisions, and are actively involved. With over 900 employees in the U.S. and Canada, RightTurn is backed by people who’ve dedicated their careers to making sure people like you are as safe as they can be while on the road. Our relationships with both the automakers and the tire manufacturers give us the knowledge to know which tires will maintain your vehicle’s safety and performance. And, really, that’s all we want to do. Show less

Airport Sales Agent

• 2001 - 2003

*Class Valedictorian *Baggage Service Office, Gate Management, Ticket Counter, Customer Service Center *Excellent team effort and dedication to customer satisfaction within the Baggage Service Office earned the Cleveland hub high marks for its complaint resolution *Class Valedictorian *Baggage Service Office, Gate Management, Ticket Counter, Customer Service Center *Excellent team effort and dedication to customer satisfaction within the Baggage Service Office earned the Cleveland hub high marks for its complaint resolution

Pharmacy Technician

• 1999 - 2001

Lifeguard

• 1999 - 2000

Hostess

• 1998 - 2000

Video Clerk

• 1998 - 1999

Office Clerk

• 1996 - 1998