Experience

The Henley College
• United Kingdom
• Education Administration Programs
• 1 - 100 Employee
• Tutor

  • Nov 2019 - Present


Waitrose & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Supervisor

  • Sep 2016 - Nov 2019

  - Learnt how to deal with difficult customers by keeping calm and professional in tense and pressurised situations.- Assisting customers on self-service machines and checkouts.- Responsibility to open and close the branch, and to fill out the relevant paperwork.- Responsible for handling large quantities of money. Cash office trained. - Work on Customer Service desk: assist with customer issues, booking orders for customers, interacting with third party organisations e.g. dry cleaning, customer services, taxi companies. Contacting a variety of customers and businesses over the phone. - Manage new starters by ensuring they have all of the essential information needed to excel at their job, and a buddy they can turn to for help. - Problem solving when issues arise for Partners and customers alike. - Ensuring all breaks and lunches are sufficiently covered and delivered on time. - Communicating effectively with both Partners and Managers, as well as external visitors, ensuring I am professional but approachable at all times. Show less

• Checkout Assistant

  • Sep 2014 - Nov 2019