Experience

ARKESSA (Wireless Logic Group)

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Billing Manager

  • Apr 2016 - Present

  Arkessa is a technology leader in the provision of connectivity, management tools and platforms to the IoT and M2M markets . We make applications and service delivery easy for our customers and partners by providing world-class, secure, managed, end-to-end connectivity - from any device, over any network, in any location - delivering data to the heart of the Enterprise.• Responsible for onboarding new mobile network providers to ensure that the billing system is correctly set up to receive and read the CDR information provided.• Work with the commercial team to understand any changes that are made to an MNO to make sure that these are reflected in the billing system correctly such as available countries and networks.• Work closely with finance and commercial teams to define and create custom packages to be contracted to customers.• Retrieve, review, and import CDR’s from all mobile network operators ready for both manual and automated billing.• Create and send customer monthly invoicing across multiple currencies with customer specific report requirements.• Creation of monthly usage reports for customers and internal stakeholders.• Escalation point for customer queries and issues.• Carrying out base reconciliations, identification of internal and external errors that need to be resolved, reducing incoming costs to the business.• Recruit, develop and manage a team of billing executives, including setting KPI’s and conducting annual reviews.• Assist with yearly audits by providing reports and examples required. Show less

• Billing Assistant

  • Apr 2014 - Apr 2016

  • Reviewed all customer orders to ensure that correct and valid customer tariffs had been used and that all required billing information was provided.• Processed customer orders into billing system ensuring that all pricing entered into the billing system matched to the customer contracts ready for monthly bill run.• Investigate, troubleshoot, and solve both internal and customer billing queries.

• Customer Services Executive

  • Nov 2012 - Apr 2014

  • Provided excellent customer service as the first point of contact for orders and support• Processed customer orders. From selecting stock, tariff activation to shipping.• 1st line support for dealing with customer queries and technical support issues. Working with 2nd and 3rd line support to escalate and trouble shoot issues further



Akhter Computers Ltd

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Sales Executive

  • Sep 2011 - Jun 2012