Experience

Vacation Village Resorts

• Hospitality
• 200 - 300 Employee

• Telesales Representative

  • Jan 2021 - Sep 2022

  Orlando, Florida, United States • Call center job • Pick up radio calls • Qualify them • Tell them about the vacation they heard on the ad off the radio • Go over details of vacation • Take down their correct information • Get credit card for security deposit • Transfer them to legal verification department to go over terms an condition. • Trying hard to persuade customers to buy vacation package. • Rebuttaling • Doing discovery questions with customers • Getting dates for vacation packages



Universal Orlando Resort

• Entertainment Providers
• 700 & Above Employee

• Food and Beverage Cashier

  • May 2019 - Jan 2021

  Orlando, Florida, United States I work at Leaky Cauldron inside Diagon Alley inside Universal Studios of Orlando • I take orders from guest • I make special drinks that are on our menu • listen to the guest on allergies making sure the chef knows • explain what we have to eat and drink • be as descriptive as possible with food and drinks • be as helpful as possible • working as a team player • always trying to help new employees learn the menu and drinks. • Handled guest complaints and… Show more I work at Leaky Cauldron inside Diagon Alley inside Universal Studios of Orlando • I take orders from guest • I make special drinks that are on our menu • listen to the guest on allergies making sure the chef knows • explain what we have to eat and drink • be as descriptive as possible with food and drinks • be as helpful as possible • working as a team player • always trying to help new employees learn the menu and drinks. • Handled guest complaints and concerns • Assisted guests in finding or ordering merchandise • Greeted guests • Opened the land of Wizarding world in 2014 Show less



Extended Stay America

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Representative

  • Nov 2018 - Feb 2019

  Orlando, Florida, United States • answer telephone calls from guests seeking to make or cancel hotel reservations. • greet arriving guests, • assign rooms, issue keys • collect guest payment and billing information. • Answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfillguest requirements. • We provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes andpackages are delivered in a timely • we… Show more • answer telephone calls from guests seeking to make or cancel hotel reservations. • greet arriving guests, • assign rooms, issue keys • collect guest payment and billing information. • Answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfillguest requirements. • We provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes andpackages are delivered in a timely • we deal with furious guests and find ways to resolve issues to the guest's satisfaction. • We also serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, andproviding other information • We're responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and postingcharges for items that guests may order or use during their stay. • Upon checkout, agents calculate the guest's final bill and collect payments. Show less

• Guest Service

  • Mar 2014 - Nov 2018

  Orlando, Florida, United States • Giving the best guest service to the guests • Teaching the guests how to use the product that is sold for guests. • Being very helpful during the show within ollivanders. • Knowing park knowledge to make guests to enjoy their day better than they expect it. • Relaying messages to supervisors and managers and leads. • Team player and picking up people's slack so things can run smoothly • Won two challenges for our land it self for guest service! • Problem solving… Show more • Giving the best guest service to the guests • Teaching the guests how to use the product that is sold for guests. • Being very helpful during the show within ollivanders. • Knowing park knowledge to make guests to enjoy their day better than they expect it. • Relaying messages to supervisors and managers and leads. • Team player and picking up people's slack so things can run smoothly • Won two challenges for our land it self for guest service! • Problem solving without leads and supervisor on a daily • Interacting with a lot of people at the same time • Multitasking and focusing at different things for a long period of time *Putting smiles on guests faces and making harry potter world seem as real as it is! Show less



Hilton Grand Vacations Company Corporate Offices

• United States
• Hospitality
• 1 - 100 Employee

• Inbound Sales Representative

  • Dec 2017 - Apr 2018

  Orlando, Florida, United States Took phone calls Found good deals for people who called in Put points on their acct Saved people money Sold vacation packages Set up their vacations at hotels Did a lot of research for the destinations we were selling too. Took people's credit card information Verify with the customer what they were getting.



fine dentistry of orlando

• Dental Receptionist

  • Mar 2014 - May 2014

  Orlando, Florida, United States • Calling to verify insurances and checking online (most of all insurance companies) • Taking payments (cash and credit cards and credit care) • Checking in and out patients and filing paper works • Know how to set up SRP with hygienist • Learned Eagle Soft software and emailing patients and doctors. • Scheduling patients for appropriate procedures • Calling patients to let them know their partials are in • Cleaning up the office and getting the office ready… Show more • Calling to verify insurances and checking online (most of all insurance companies) • Taking payments (cash and credit cards and credit care) • Checking in and out patients and filing paper works • Know how to set up SRP with hygienist • Learned Eagle Soft software and emailing patients and doctors. • Scheduling patients for appropriate procedures • Calling patients to let them know their partials are in • Cleaning up the office and getting the office ready for the day. • Learning more around the job to be more helpful when needed. Show less



Brightnow Dental

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Dental Receptionist

  • Nov 2013 - Jan 2014

  Orlando, Florida, United States scheduling appointments data entry verifying insurance knowing what to ask insurance companies. taking payments calling patients for partials



colorvision inc

• United States
• 1 - 100 Employee

• Photographer Sales

  • May 2011 - Oct 2012

  Orlando, Florida, United States • Employee of the month for two months. • Help the managers close up and paper work already done • Always on time and perfect attendance • Greeting guests and show great guest service skills • Using and balancing the cash register • Data Entry • Answering phone calls • Take pictures and sale them • Being persuasive and knowledgeable of products