Experience

Search Leads

• Canada
• Advertising Services
• 1 - 100 Employee

• Project Manager

  • Nov 2022 - Present

• Web Content Writer

  • Aug 2022 - Oct 2022



FullSuite

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Operations Reporting Specialist

  • Aug 2021 - Jun 2022

  -Maintenance and improvement of Back Office processes and checklists -Company Wiki management (Notion) and Task Management (Asana) -Assist the U.S. based client by handling operations-related special projects and preparing responses for internal and external clients -Prepare and review subscription documents for the client -Prepare compliance requirements for quarterly, semi-annual and yearly filing -Run AML & KYC checks using LexisNexis and flag to management matched reports -Manage the following applications to ensure they are working and the information it has are updated (Airtable, Dropbox, Box, Miro, HelpScout, Slack & 1Password) Show less



Maddie's Kitchen

• United States
• Entertainment Providers

• Ecommerce Business Owner

  • Mar 2020 - Jun 2021

  -Responsible for sourcing, purchasing and inventory management of baking supplies and also baking products for online selling via Facebook groups, Instagram and Shopee. -Managed social media posts on Facebook and Shopee store layout. Organized, prepared and photographed inventory for sale. Participated on Shopee's Seller promotions, events and created shop discounts and vouchers. Grew Shopee online followers to 2,200+ and have had 2,000 plus online shop transactions -Developed positive customer relationships by providing excellent customer service in handling queries on products (before product/s are bought and post-sales), shipping and refund requests resulting to regular customers and consistent online positive rating of 5/5 on Shopee. Show less



Self-employed

• Real Estate
• 1 - 100 Employee

• Owner & Operations Head for Cantina Deliciosa, Inc.

  • Nov 2016 - Feb 2020

  -Responsible for day-to-day operations, purchasing of raw materials, preparation of food, delivery schedule, and managing inventory and sales. -Managed the performance of all personnel and ensured that they followed safety and proper sanitation procedures. Responsible for hiring, training and conducting PEP talks and performance reviews of all personnel. Developed operation and employee training materials. -Expanded operations from 1 (office food court) to 3 branches by looking for a new market (private school canteens). Developed new food products to cater to customer taste and preference. Show less



Citibank N.A.

• Argentina
• Banking
• 1 - 100 Employee

• Program Manager for Citibanking, Retail Branch & Banking Group

  • Jan 2014 - Jun 2014

  -Responsible for managing programs and activities for the Citibanking segment which include: P&L growth, enhancement of the value proposition of Citibanking and increase digitization and drive usage for the VISA debit card. -Improved customer experience and communication between head office and the branches by proactively conducting a branch evaluation through branch visits. -Responsible for managing programs and activities for the Citibanking segment which include: P&L growth, enhancement of the value proposition of Citibanking and increase digitization and drive usage for the VISA debit card. -Improved customer experience and communication between head office and the branches by proactively conducting a branch evaluation through branch visits.



Citibank N. A.

• Brazil
• Banking
• 1 - 100 Employee

• Management Associate, Project Manager for e-Business

  • Jul 2013 - Dec 2013

  -Led the successful launch of the new Citibank website by preparing a communication and launch plan, coordinated with regional and local developers and managed UAT and PAT testing. -Developed learning resources such as FAQs, user guides, customer spiels and training decks for the new Citibank website. -Managed the development of marketing materials and led the creation of an image bank for the new Citibank website. -Led the successful launch of the new Citibank website by preparing a communication and launch plan, coordinated with regional and local developers and managed UAT and PAT testing. -Developed learning resources such as FAQs, user guides, customer spiels and training decks for the new Citibank website. -Managed the development of marketing materials and led the creation of an image bank for the new Citibank website.

• Management Associate, Project Manager for Risk Management

  • Jan 2013 - Jun 2013

  -Implemented the Citibank credit policy and process changes through familiarization of credit processing and Credit Bureau variables. -Identified opportunities for enhancement in processing credit approval by thoroughly reviewing every step from the client application form to the encoding process.

• Management Associate, Project Manager for Credit Card and Payments Group

  • Jun 2012 - Dec 2012

  -Prepared all marketing, sales and training materials as well as internal processes for front liners and back office in time for the launch of Ready Credit to the market.



Philippine Dealing System Holdings Corp. (PDS Group)

• Manager, Training and Development

  • Jun 2008 - Jun 2010

  -Managed and taught the training curriculum for all equity and fixed-income trading participants of PDS Group (local and foreign banks, issuers, BSP and Bureau of Treasury).-Led all training modules (FX and fixed-income trading platform, depository and RoSS system) for PDS Group trading participants. Conducted company overview and background orientation to students, external stakeholders and new employees. Selected and assigned instructors to specific training programs.-Organized and managed events for PDS Group trading participants (PDS Annual Awards night and nation-wide roll-out of the new version of the fixed-income trading platform). Show less

• Assistant Manager

  • Jun 2007 - Jun 2008

  -Responsible for setting up the Training and development unit in the company. Created and improved PowerPoint presentations, FAQs and training manuals for the trading and settlement platforms of PDS Group. Created a file repository for all customer-related documents.-Taught and handled all training modules (FX and fixed-income trading platform, depository and RoSS system) for PDS Group trading participants. Created a file repository for all customer-related documents.