Experience

Blackpool and The Fylde College

• United Kingdom
• Higher Education
• 100 - 200 Employee

• Industry Placement Co-Ordinator

  • Sep 2023 - Present



Coventry College

• United Kingdom
• Education Administration Programs
• 200 - 300 Employee

• Industry Placement Co-Ordinator

  • Mar 2023 - Sep 2023



JLR

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Direct Sales Co-Ordinator

  • Oct 2022 - Feb 2023



Village Hotels

• Hospitality
• 700 & Above Employee

• Meetings and Events Sales Co-Ordinator

  • Mar 2022 - Oct 2022



Kite Packaging

• United Kingdom
• Packaging and Containers Manufacturing
• 100 - 200 Employee

• Sales Consultant

  • Nov 2020 - Mar 2022



Holiday Inn Coventry M6 J2

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Meetings and Events Sales Co-Ordinator

  • Aug 2019 - Nov 2020

  I worked in a busy sales team within the Hotel and was responsible for the administration and sales of events, meetings and private functions, working collaboratively with other teams in the Hotel to ensure customers received the best possible customer service. I ensured the expectations and needs of the customer were communicated and understood throughout their customer journey, from enquiry to post event. My duties were varied and included (but were not limited to) the following: Converting enquiries and leads into confirmed bookings Promoting and selling the Hotel’s (and other Interstate Hotels) in person, over the phone and via email Developing and maintaining great product knowledge Developing future and repeat business with both new and existing customers Identifying and communicating sales lead opportunities Conducting onsite showrounds to customers and potential customers Supporting at events, such as Christmas parties and weddings Recording and processing all bookings, including amendments and cancellations in line with Company standards Preparing accurate Function Sheets to be distributed to appropriate teams within the Hotel so everyone is aware of how an event needs to be run Accurately entering data into all systems and business tools Organising and prioritising workload in order to ensure response times and deadlines are met Selling Interstate products and services using suggested selling techniques Taking card/cash payments from customers and recording appropriately Show less



Coventry University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Clerical Assistant

  • Sep 2018 - Aug 2019

  I worked as part of the clerical team in the Recruitment and Admissions Office at Coventry University. My duties were varied and included (but were not limited to) the following: Greeting members of the public, staff and students into the building and assisting with their queries Advising students and potential students on any information they may have needed, for example in regard to accommodation, courses and finance Helping to manage the Recruitment and Admissions Office Student Ambassadors, liaising with them about events and ensuring they had all the information they needed to work on events and informing them of expectations Answering a high volume of telephone calls throughout the day, ensuring the customer received the best possible customer service Accurately maintaining several spreadsheets for various office functions Booking and amending bookings of cars for the Recruitment team within the office and regularly liaising with the car rental company Distributing any post that came into the building to the appropriate staff members and assisting them with certain types of post, for example attaching an applicant’s certificates to their online application Organising the setup of Open Days and ensuring they ran as smoothly as possible, while accurately and productively solving any problems that occurred Visiting local colleges and schools with the Recruitment team to talk about Coventry University and promote the courses on offer by talking to the students and understanding their interests Using a CRM system to keep track of data relating to interviews, Open Days and other visit days on offer to applicants Show less



Coventry City Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Senior Administrator

  • Mar 2018 - Sep 2018

  I worked as part of the busy administration team at Coventry Register Office. The role was very demanding and crucial deadlines had to be adhered to, enabling me to develop my problem-solving skills and learning how to successfully prioritise my workload. My duties were varied and included (but were not limited to) the following: Talking to customers and booking them into their scheduled appointments using the online Diary system Empathetically taking calls from customers who needed to register a death Accurately producing birth, death and marriage certificate copies and preparing for collection or postage to the customer Using online systems to obtain information on customers and records Accurately filing away all Registers into the internal Vault after use and filing certificates correctly, ready for collection Handling money and taking card/cash payments from customers then logging the transactions onto an internal spreadsheet Calling customers to request additional information or to double check information before producing certificate copies Sending our reminder letters to new parents who needed to register the birth of their child Informing members of the public on the process for ordering certificate copies and advising them on payment method options Putting referrals onto the computer system in the Coroner’s Office and calling the deceased’s next of kin to talk them through the referral and next steps Making phone calls to doctors to request patient medical summaries of people who had passed away Referring to the Coroner if the referral needed to have an inquest or a post mortem Raising purchase orders on an online system and then receipting orders Show less



Coventry College

• United Kingdom
• Education Administration Programs
• 200 - 300 Employee

• Enquiries Assistant

  • Sep 2015 - Feb 2018

  I worked in a busy student and public-facing front office environment, in which I undertook a range of activities. My role was varied and therefore I multi-tasked and switched priority based on the demands of the business. I am flexible and was able to support a range of tasks within the team and was confident in dealing with all enquiries.I regularly volunteered and took part in careers events at local schools and open evenings to promote the College and the courses we offered. I have strong IT skills, which helped me perform my role efficiently.My duties were varied and included (but were not limited to) the following:• First point of contact on College Reception - meeting and greeting visitors, answering calls and dealing with all enquires• Ensuring the College website was kept up-to-date and maintained by attending regular meetings with the Marketing Manager• Data recording and analysis of all enquiries, on a daily basis• Responsible for monitoring and replying to all enquires on the College Information email inbox • Providing accurate course information and advice to potential students, current students and members of the public • Informing potential students on course pricing and advising them of funding and payment options available to them• Arranging careers appointments and providing help to students with CV writing and University applications• Helping students with personal and College-related issues and referring to appropriate team or external organisation• Assisting with the checking of UCAS applications and personal statements Show less

• Business Administration Apprentice

  • Sep 2013 - Aug 2015

  I started a 2-year apprenticeship employed directly by the College. The apprenticeship consisted of on-the-job training as well as formal NVQ level training.The role involved general administration duties, taking calls from students/general public and helping to deal with all enquiries. My training and exposure to front-line enquiries helped me develop problem-solving skills and the confidence to provide the highest level of customer service.My duties were varied and included (but were not limited to) the following:• General administration and customer service duties in a busy environment • Accurately inputting applicant details onto a secure internal database• Liaising with course tutors regarding interview dates and times • Reviewing and approving online course applications from the College website • Arranging course interviews with applicants • Communicating with potential students about their application/interview• Answering the telephone and dealing with any queries from a potential applicant Show less