Experience

Access Cash GP/ EzeeATM

• Sales & Marketing Co-ordinator

  • Jan 2012 - Present

  * Receive site contracts and AML documents from Inside/outside sales reps for renewal or NET new sites to lease or own ATM * Provide artwork and ads to Canadian wide publication magazines * Set up Exhibition shows to promote our ATMs throughout Canada * Organize and manage updates for any sites in system for outside reps with no access * Assist sales manager with any excel worksheets to be done on specific reports * Receive site contracts and AML documents from Inside/outside sales reps for renewal or NET new sites to lease or own ATM * Provide artwork and ads to Canadian wide publication magazines * Set up Exhibition shows to promote our ATMs throughout Canada * Organize and manage updates for any sites in system for outside reps with no access * Assist sales manager with any excel worksheets to be done on specific reports



Whirlpool Corporation

• United States
• Manufacturing
• 700 & Above Employee

• Customer Service

  • 2007 - 2009

  * Scheduled service calls for technical issues across Canada, ensuring that the correct technicians are booked. * Handled pre buy questions and service related inquiries on multiple brands and product lines. * Handles and resolved customer issues, inquiries and provided timely feedback to ensure customer satisfaction and retention. * Floor support for customer service representatives when assistance was needed * Exceeded performance objectives for volume of calls, call processing times, and call quantity Show less



Bell

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Escalation Manager

  • 2004 - 2007

  * Achieved 90-100% accuracy results on orders processed and exceeded performance objectives for volume of calls, call processing times, and call quantity * Developed a strong sense of empathy in accessing a client’s financial needs * Demonstrated the ability to repeatedly deal with irate and emotional situations when handling escalated customer concerns. Searched for solutions that meet our customer needs and avoided further escalation. * Invoice and billing reconciliation resulting in maintaining customer account payment status * Efficiently managed customer service department without on-site manager support * Mentored, coached and provided feedback to customer service representatives Show less