Experience

Physicians Health Plan (Michigan)
• United States
• Insurance
• 1 - 100 Employee
• Information Technology Operations Analyst

  • Aug 2021 - Present

Sparrow Health System
• United States
• Hospitals and Health Care
• 700 & Above Employee
• Application System Analyst

  • Nov 2019 - Aug 2021


Meridian

• United States
• Internet Publishing

• IT Delivery Lead

  • Apr 2018 - Oct 2019

• Business Analyst

  • Jun 2016 - Apr 2018

  -Open the line of communication between the business customers and IT Team-Works on process improvement by assisting the business improvements-Write and present business requirement documents to the business and work with developers, business analysts and architects on solutions and functional requirements-Vets out user error and assists with training of business when needed-Perform quality assurance testing -Schedule and conduct User Acceptance Testing (UAT) with business Show less

• Care Coordinator

  • Mar 2015 - Jun 2016

  Virtually worked with members directly to write plans of care to ensure proper medical use. Completed Health Risk Assessments and presented findings with on-campus doctors to gather further medical advice. Bridged the gap between members and their care team by calling doctors offices, billing staff and transportation vendors. Connected members with community resources to establish at home assistance when needed. Specialized in dual eligible Medicare/Medicaid members.