Jessica Chang
Director, Experience Center Optimization at First Tech Federal Credit Union- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Singapore, SG
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Experience
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First Tech Federal Credit Union
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United States
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Financial Services
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700 & Above Employee
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Director, Experience Center Optimization
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Oct 2019 - Present
Hillsboro, OR
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Director, Member Experience
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Dec 2018 - Oct 2019
Hillsboro, OR
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Member Experience Sr. Manager
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Oct 2016 - Dec 2018
Beaverton, OR
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Sr. Program Manager
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Jul 2015 - Oct 2016
Beaverton, OR
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Process Manager
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May 2014 - Jul 2015
Beaverton, OR
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Owner / Pet Care Provider
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Nov 2011 - Apr 2014
Luxe Paws Studio, Seattle, WA
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VP, Process Design Consultant
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Nov 2009 - Jul 2011
Singapore
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VP, Metrics & Data Analysis Manager
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Jan 2008 - Oct 2009
Singapore
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AVP, Q&P Engineer
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Jan 2006 - Dec 2007
San Francisco, CA
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AVP, Customer Satisfaction Manager
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Aug 2002 - Dec 2005
San Francisco, CA
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Customer Retention Manager
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Jun 2001 - Jul 2002
San Francisco, CA
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Marketing Analyst
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Feb 2000 - Jun 2001
San Mateo, CA
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Education
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1996 - 1999
Purdue University
Bachelor of Science (BS), Major in General Management, minor in MIS and Marketing -
1994 - 1995
Saint Andrew’s Junior College, Singapore
GCE ‘A’ Levels, Business Management
Community
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