Experience

Community Health Care, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Services Specialist

  • Jan 2020 - Present



Consumer Design Services

• Muscatine, Iowa, United States

• Office Assistant/Supervisor/Care Coordinator/ Direct Support Specialist

  • Jun 2007 - Jul 2019

  Supervised direct care staff in the provision of services to people with disabilities. Assessed the training needs of the site staff; make recommendations and suggestions for individual staff training. Managed staff scheduling and responsible for ongoing clarification of staff duties and responsibilities, monitored each staff's performance, staff evaluation, provided necessary guidance and direction to staff. Maintained daily, weekly and monthly records, reports, logs, casework notes, administrative paperwork, fiscal reports, and medical records in an accurate, timely, and professional manner. Assisted mentally handicap individuals to lead a self-directed life. Mentored, coached, and emphasized behavioral management to residents with developmental disabilities. Scheduled, rescheduled, and canceled appointments based on patient's and staff's availability. Assisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards. Transported disabled individuals to appointments and various activities. Assisted with achievement of individual client goals and objectives. Ensured individuals' health, safety and welfare, enhanced the quality of individuals' lives, and supported community inclusion. Show less