Store Manager

• Apr 2023 - Present

Technical Expert

• Jul 2018 - Apr 2023

Ability to drive apple priorities through customers interactions by presenting options and recommending solutions based off their needs. Collaborate with peers to accomplish objectives and serve customers needs. Expertise in troubleshooting, product repairs and team mentorship. Ability to drive apple priorities through customers interactions by presenting options and recommending solutions based off their needs. Collaborate with peers to accomplish objectives and serve customers needs. Expertise in troubleshooting, product repairs and team mentorship.

Assistant Manager

• Sep 2013 - Mar 2021

Connected with Guests by asking open-ended questions to assess guest needs and make appropriate suggestions. Performs cash wrap and POS duties in an efficient and timely manner while maintaining a high level of Guest Service. Assisted with inventory counts and properly organizing shipments. Assisted with opening and closing the store. creating the schedule, dealing with schedule changes, employee call- offs and other staffing issues. supervising employees, providing additional training and coaching as needed to ensure everyone is performing their jobs properly. Show less

Sales Associate

• Apr 2016 - Jul 2017

Greet every customer in the store with a helpful and friendly attitude. Explains the DSW Rewards program and its benefits, answers questions about merchandise for the customers, and direct customers to appropriate merchandise within the store. Help maintain a clean and organized store. This included, picking up trash in the aisles, returning shoes back where they belong according to DSW standards, cleaning the associate break room and restrooms, vacuuming the store, cleaning mirrors, and cleaning the front walkway/stoop of the store. Show less

Waitress

• Feb 2015 - Nov 2015

Giving exceptional guest service, Excellent time management skills, answer the phones, assist with lobby guests, and carryout orders. Bussing and setting tables in a timely manner. Handling money responsibly. Maintaining a clean work station and contributing to daily cleaning projects. Giving exceptional guest service, Excellent time management skills, answer the phones, assist with lobby guests, and carryout orders. Bussing and setting tables in a timely manner. Handling money responsibly. Maintaining a clean work station and contributing to daily cleaning projects.