Experience

Enable East

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Development and Skills Officer

  • Jan 2020 - Present

  Due to the extension of the HeadsUp programme and the adaptation to delivery the new role of Development and Skills Officer was created. I co-developed this role including creating a delivery model plan, designing accompanying materials and resources and adapting to the needs of the project to give participants practical job seeking skills and support in a structured way. This role involves not only creating and facilitating a new method of support delivery for participants but also maintaining engagement with stakeholders, contributing to project communications and promotions, and reporting and evaluating the impact of work carried out.

• Stakeholder Engagement Coordinator

  • Jan 2019 - Dec 2019

  • Support the HeadsUp project by promoting and engaging stakeholders to drive referrals to meet quarterly target, this has been successful due to reaching quarter target every quarter since being in position. • Developed and adapted a stakeholder database in order to monitor and report on engaging stakeholders, implementing specific intervention in geographical areas or demographical groups that are underperforming. This has resulted in improvements in these particular areas and contributed to the success of achieving the quarterly enrolment target.• Effectively use social media as a form of promotion, linking in with organisations and creating engaging posts including a monthly week long campaign with wellbeing advice for those using our service and those that engage through our social media channels.• Use multiagency approach to work to liaise with key organisation and provide HeadsUp Peer Support Workers with signpost routes for the participants they are supporting in to work. This also enables me to build strong stakeholder relationships with a cross referral system.• Assist the wider HeadsUp project with any necessary duties to maximise effective working strategies, including creating briefing documents to support Peer Support Workers to complete their work efficiently and facilitate workshops that share best practise and knowledge sharing to enable Peer Support Workers to develop skills to use within their role.



Reed in Partnership

• United Kingdom
• Individual and Family Services
• 700 & Above Employee

• Employment Advisor

  • May 2018 - Dec 2018

  • Support individuals with barriers to work in a compassionate way by delivering high levels of customer engagement, this has been recognised through customer satisfaction reports. • Effectively worked in a multi-agency capacity to move members who have significant barriers to employment, resulting in members moving into sustainable employment. • Highest performer for 2 rolling months for new referrals to the contract through strong relationship building, attending networking events and presenting to key stakeholders. • Consistently achieved monthly job entry targets through employer engagement, customer development and effective sales techniques. • Won Star Employee of the month through nominations, recognising outstanding support for customers and tenacity in the work place.



One Housing

• United Kingdom
• Non-profit Organizations
• 400 - 500 Employee

• Floating Support Officer

  • Nov 2017 - Mar 2018

  * Supported vulnerable adults and families in the community and in their homes with housing related issues with varying needs and circumstances.* Maintained and obtained suitable accommodation and prevented homelessness through effective sign posting and negotiation.* Assisted with debts and supported individuals with benefit claims, working collaboratively with debt management and relief organisations.* Liaised with Colchester borough council, community mental health teams, Department for Work and Pension, Probation services and other agencies regarding housing options or financial related barriers.* This role enabled me to work and build relationships with multiagency and work together to support and promote independence.* Carried out needs and risk assessments with clients to ensure health and safety practices were adhered to.



The Cambian Group

• Hospitals and Health Care
• 700 & Above Employee

• OT Assistant/Therapy Coordinator

  • Sep 2015 - Nov 2017

  * Therapy Coordinator for both Occupation Therapy and Speech and Language Therapy assisting in the rehabilitation of adults with Mental Health, Learnings Disabilities and Autism.* Lead the Therapy Coordinator team, trained new staff and supervised team members.* Planned and implemented a highly successful timetable for service users to develop their communication skills, promote independence and inclusion through social interaction. This timetable reduced the occurrence of challenging behaviour which was recognised by senior staff as highly beneficial to the staff and service users.* During staff shortage took responsibility of patient timetables and supporting service users, the service provided was maintained to a high standard.* Prepared the unit for CQC inspections by designing care timetables, updating the member files and ensuring the unit met regulation standards. For my department the CQC recognised the outstanding support provided.* Able to identify triggers and use proactive strategies such as verbal de-escalation or redirection techniques to remain in control of the situation to prevent harm towards staff, service users or self-harm.