Jessica Cardoso
Desktop Support Technician at Health Resources Optimization- Claim this Profile
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Bio
Credentials
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MTA: Introduction to Programming Using Python - Certified 2019
MicrosoftDec, 2019- Oct, 2024
Experience
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Health Resources Optimization
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Desktop Support Technician
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Jan 2023 - Present
• Install, configure, maintain, deploy and troubleshoot Windows operating systems, hardware,software, and support desktop PCs, thin clients, printers, and VOIP to over 20+ users daily with 95% success. • Set up, test, or repair computer equipment or related devices daily as necessary. • Resolved and completed any client-driven or user request relating to Access databases. • Install, configure, maintain, deploy and troubleshoot Windows operating systems, hardware,software, and support desktop PCs, thin clients, printers, and VOIP to over 20+ users daily with 95% success. • Set up, test, or repair computer equipment or related devices daily as necessary. • Resolved and completed any client-driven or user request relating to Access databases.
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Target
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Mexico
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Tech Consultant
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Jan 2022 - Jul 2022
• Stay current on top sellers and current technology trends to help guests find the right technology solutions and accessories to complete their purchase. Provide personalized tech solutions through guest engagement, product training, demo events, and actively selling. • Train, develop, and mentor 5 team members in customer services, Target sales, and presentation goals. • Excel with multi-tasking and problem-solving in a fast-paced retail environment assisting 50-100 customers daily. • Stay current on top sellers and current technology trends to help guests find the right technology solutions and accessories to complete their purchase. Provide personalized tech solutions through guest engagement, product training, demo events, and actively selling. • Train, develop, and mentor 5 team members in customer services, Target sales, and presentation goals. • Excel with multi-tasking and problem-solving in a fast-paced retail environment assisting 50-100 customers daily.
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Bed Bath & Beyond
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United States
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Retail
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700 & Above Employee
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Sales Associate
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Jun 2021 - Sep 2021
• Engage customers in a courteous, helpful, and respectful manner, promptly and politely respond to customer inquiries and customer requests for support. • Execute activities related to store initiatives to offer customers additional products and services. • Perform additional, sometimes specialized duties as required by business needs including, but not limited to, stocking, freight processing, fulfillment, price changes, and cashiering. • Engage customers in a courteous, helpful, and respectful manner, promptly and politely respond to customer inquiries and customer requests for support. • Execute activities related to store initiatives to offer customers additional products and services. • Perform additional, sometimes specialized duties as required by business needs including, but not limited to, stocking, freight processing, fulfillment, price changes, and cashiering.
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Old Navy
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United States
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Retail
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700 & Above Employee
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Brand Associate / Ship from Store Lead
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Oct 2018 - Jan 2021
• Engaged in genuine conversation with customers and signed up 40% of assisted customers for company branded credit cards, met 100% email capture goals completing cash wrap transaction processes quickly and accurately on POS system. Performed basic POS troubleshooting. • Effectively executed ship-from-store operations including product picking, packaging, and shipping for over 500 units a day as timely as possible meeting 98-100% ship from store metrics. • Responsible for filling out the ship from store tracker including hours used, average units picked per hour, and overall daily ship from store percentage for the report. Show less
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Lecturus.org
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India
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Education Administration Programs
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1 - 100 Employee
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Web Developer, Web Designer Team Leader, Course Instructor
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Jun 2020 - Aug 2020
• Created 4 visually appealing, dynamic Web pages in the expanding online, designed and developed a website using WordPress, worked on a server-side WordPress platform requiring the interaction of Internet clients with a Web Server. • Produced, edited, 5 educational learning videos on Introduction to Computers and published them on Lecturus YouTube channel. • Developed an interactive website for Lecturus increasing web traffic by 50% within 4 weeks of launch. • Created 4 visually appealing, dynamic Web pages in the expanding online, designed and developed a website using WordPress, worked on a server-side WordPress platform requiring the interaction of Internet clients with a Web Server. • Produced, edited, 5 educational learning videos on Introduction to Computers and published them on Lecturus YouTube channel. • Developed an interactive website for Lecturus increasing web traffic by 50% within 4 weeks of launch.
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KJK Scholars
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United States
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Individual and Family Services
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Summer Camp Mentor
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May 2016 - Aug 2016
• Engage students in activities and help develop skills. • Resolved disciplinary problems appropriately, completed incident reports as needed. • Maintained good relationships with parents of campers. • Engage students in activities and help develop skills. • Resolved disciplinary problems appropriately, completed incident reports as needed. • Maintained good relationships with parents of campers.
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Education
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2016 - 2020
CUNY New York City College of Technology
Bachelor of Technology - BTech, Computer Systems Technology
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