Experience

Creative Structures Group

• United Kingdom
• Events Services
• 1 - 100 Employee

• Senior Event Sales Manager

  • Mar 2017 - Present



Allington Incorporated

• United States
• Museums, Historical Sites, and Zoos

• Event Coordinator & Private Secretary

  • May 2016 - Jan 2017

  Assisted Estate Manager with overall daily operations of the 48-acre estate.Arranged historical and garden tours, commercial filming, weddings, and owner and Estate Managers’ meetings. Organised facilities and all aspects of events, assisting with décor, vendors, deliveries and collections.Created and processed documentation for contracted events. Completed daily administrative duties for the owner of the estate, including dictation, letter writing, emails, phone calls, printing, copying, proof-reading, and faxing, and directing all communication to the castle to the appropriate parties.Settled invoices for business accounts used by Allington Castle and prepared and issued invoices.Managed cleaning of the castle and all curtilages.



Cheval Residences Serviced Apartments in London

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Office Coordinator

  • Jul 2015 - Dec 2015

  General office management for the Housekeeping department of a five star/diamond propertyPrepared the weekly staff rota, verified hours, and created timesheets for over 50 members of staff.Liaised with all outside contractors and initiated and maintained relationships with vendors and contractors. Scheduled repairs, deep cleanings, and preventative maintenance works in accordance with all hotel operations schedules.Responded to all guest queries and complaints, providing effective resolutions.Ordered and received all resident supplies and amenities, apartment furnishings, and staff equipment.Conducted interviews and completed new hire documentation for all incoming departmental staff.



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Reception Manager, Night

  • Nov 2014 - Jul 2015

  Managed all Front Office tasks in principal role at Reception; reservations, check-ins, check-outs, handling bill settlements, and resolving any issues that may be raised guests. Handle Concierge requests and related bookings. Provided support to all other departments as sole manager on duty overnight.Create and distribute all management reports and daily, weekly, monthly, and annual revenue information for regional sales and revenue managers and all senior management.Responded to a range of guest requests to deliver maximum customer satisfaction.General facilities management. Overseeing on-site security, guest and staff safety, acting as Fire Controller.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Assistant Executive Housekeeper

  • Jun 2014 - Oct 2014

  Prepared work assignments, monitored room status changes, optimised room availability. Prepared show rooms for Sales departments and potential clients.Managed supplies and inventory levels for over 130 guest rooms.Worked daily with the Engineering department to ensure all room maintenance needs were resolved. Recorded all lost property and complete lost and found procedures including returning items to guests.Managed employee holiday, sick, and maternity leave, and personnel related issues.Handled guest complaints and met regularly with guests to fulfil requests and answer any questions.



University of Nevada, Las Vegas

• United States
• Higher Education
• 1 - 100 Employee

• Graduate Assistant

  • Jan 2012 - Dec 2013

  Supervised all aspects of Reception.Completed event scheduling of meeting space, advertising, and assisted with hosting events on campus. Managed all general advertising and promotional activities.Assisted with staff travel arrangements.Maintained department's website.Created content and layout design for electronic newsletter. Created and revised departmental PowerPoint presentations for a variety of events and meetings. Supervised all aspects of Reception.Completed event scheduling of meeting space, advertising, and assisted with hosting events on campus. Managed all general advertising and promotional activities.Assisted with staff travel arrangements.Maintained department's website.Created content and layout design for electronic newsletter. Created and revised departmental PowerPoint presentations for a variety of events and meetings.

• Management Trainee

  • Jan 2011 - Jan 2012

  Served as Assistant Manager for the Housekeeping Department for over 100 staff members.Managed cleaning of all room categories, and public areas, ensuring 5-star standards are maintained.Conducted performance evaluations, both probationary and annual. Maintained all Human Resource related documentation for employees and hosted induction days for new staff. Completed purchase orders and inventory counts. Resolved any complaints or queries guests reported.Provided training and staff education for all levels of staff when new processes had been developed and implemented.