Property Managment Team Administrator

• Apr 2019 - Present

Corporate Receptionist - Team Leader

• Apr 2017 - Mar 2019

I am based a 1 Stephen Street which is a Derwent London building. Duties include: • Sign in visitors through booking system (skyVisitor) • Announce clients • Build rapport and understand the different tenants needs • Support team and do quarterly reviews • Assist security team to ensure the safety of the building • Assist building manager with day to day tasks • Create and amend access passes • Keep up to date with emails • Send monthly rota to our operation team • Train ‘elite’ employees the site • I create and dispute a weekly newsletter • Manage meeting room bookings Show less

Travelled

• Sep 2016 - Mar 2017

I travelled roud South East Asia with a tour group and Australia alone. I travelled roud South East Asia with a tour group and Australia alone.

Reception Manager

• Aug 2015 - Sep 2016

I have recently been promoted to reception manager, extra duties include:▪ Recruiting for the department▪ To make sure each individual is adequately trained▪ To motivate the team to consistently beat targets▪ Drive up selling to increase profit▪ Rota staff accordingly to business needs▪ Hold departmental meetings to keep my team engaged▪ Chase any unsettled payments▪ Complaint handling

Reception Supervisor

• Aug 2014 - Aug 2015

• Assisting manager • Motivating the team to meet targets• Making sure all daily tasks are completed to the highest standard• Duty manager trained meaning I can handle any situation which occurs• Take on management responsibilities when my manager is away, for example create the rota and complete time sheets• I have run interviews • I plan and run the orientation session for new starters• I attended and passed the IHG Leadership course in August 2014

Receptionist

• Feb 2013 - Aug 2014

• Using Opera• Checking guest in and out• Making reservations • Taking phone calls and using the switch board • Cash handling • Completing daily tasks sheets and any paper work involved • Dealing with complaints and making sure our service recovery procedures are used• Making sure our guest are welcomed professionally into a relaxed and smoothed environment• Making sure guests received courtesy calls, allowing us to make sure the guests are happy and settled• Being helpful not only by giving information about the hotel itself, but also local knowledge and directions• Working alongside other teams within the hotel, such as reservations for billing instructions.• I have worked several nights shifts and know how to run the night audit• I also have a basic knowledge of micros Show less

Sales Assistant

• Oct 2012 - Jan 2013

I was hired for the Christmas period • Picking stock • Collect stock and giving it to the customers • Serving customers at the tills • Cash handling • I was also trained on how to do refunds I was hired for the Christmas period • Picking stock • Collect stock and giving it to the customers • Serving customers at the tills • Cash handling • I was also trained on how to do refunds

Holiday Rep

• Apr 2012 - Nov 2012

• Planning and running three, two hour activity sessions. • Planning and running children parties three times a week. • Welcome meetings. • Hosting mini disco. • Face painting. • Selling merchandise • Liquidation and paper work. • Domestic duties such as sterilising the club room and all toys. • Dressing up in mascot costumes. • Being in pantomime. • Planning and running three, two hour activity sessions. • Planning and running children parties three times a week. • Welcome meetings. • Hosting mini disco. • Face painting. • Selling merchandise • Liquidation and paper work. • Domestic duties such as sterilising the club room and all toys. • Dressing up in mascot costumes. • Being in pantomime.

Office Assistant (Part Time)

• Oct 2011 - Mar 2012

• Filing and keeping property books up to date. • Window display. • Booking clients for viewings or appointments. • Keeping up to date with clients and potential clients. • Showing clients around properties. • Updating the weekly property magazine. • Plan and design adverts for the local newspaper. • Filing and keeping property books up to date. • Window display. • Booking clients for viewings or appointments. • Keeping up to date with clients and potential clients. • Showing clients around properties. • Updating the weekly property magazine. • Plan and design adverts for the local newspaper.