Experience

Quinable, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Manager of Client Success

  • Sep 2023 - Present

  Manager of the Client Success Department at Quinable

• Client Success Manager

  • Mar 2023 - Present



Clipboard Health

• United States
• Software Development
• 500 - 600 Employee

• Facilities experience specialist

  • Mar 2021 - Mar 2023

  Supporting facilities by predicting customer challenges or questions and proactively finding solutions to those problems and answers to those questions before they arise. Developing long-term professional and step-by-step strategies for maximizing customer values. Owned overall relationship with assigned customers which included; managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. • Established as a trusted and strategic advisor • Maintained and developed customer success procedures and best practices. • Supported VP of Customer Success on development of Customer Success materials. • Supported VP of Sales with pre-sales engineering and advanced system configurations. • Worked closely with Director of Support to maintain strong insight of product features. • Worked closely with Director of Support to ensure ample and effective customer support documentation and video required for effective customer integration and growth. • Communicated effectively with customer senior-level management to understand customer needs to maximize customer retention and growth. • Ensured that all support practices were carried out in a professional and ethical manner to maintain the company’s reputation as a high quality solutions provider. • Maintaining existing Customer Success metrics and data as directed Show less