Multichannel Specialist

• Aug 2023 - Present

Member Support / Captain of the Engagement Team

• Aug 2021 - Sep 2023

Creating training materials and conducting live training sessions via Google Meet and Zoom. Managed as and led the Engagement Team. Deliver above-and-beyond experiences to our members through phone, email, and live chat. Create relationships with our community and become the point of contact for Members from start to end in regards to their inquiries. Resolve hardware and software inquiries, through troubleshooting and diagnosis, from Members regarding Peloton products and platforms. Communicate with 3rd party teams and with all levels within the organization to ensure that repairs were completed in a timely and satisfactory manner. Deescalate situations for frustrated members by providing transparent information and offering service recovery when needed. Become a subject matter expert when it comes to Peloton products, content, and platforms to assist peers with any questions they may have. Consistently meet and exceed all KPIs. Assist members with discrepancies with their membership subscription billing statements. Play a vital role in forming and maintaining the employee engagement team to help with camaraderie in the work from home environment. Skillful use of Zendesk, CMS, Genesys, Talkdesk, and Slack. Show less

Head Of Human Resources

• Jun 2022 - Dec 2022

Assisted 60,000 members and staff in all onboarding and offboarding. This included exit interviews. Assisted in growing and monitoring all church social media platforms. Created all internal and external forms for the organization. Created all training materials. Wrote the church policies and procedures. Mitigated conflict between staff. Assisted 60,000 members and staff in all onboarding and offboarding. This included exit interviews. Assisted in growing and monitoring all church social media platforms. Created all internal and external forms for the organization. Created all training materials. Wrote the church policies and procedures. Mitigated conflict between staff.

Deputy / Detention Officer

• Dec 2016 - May 2021

As a TCOLE instructor, I have prepared and taught numerous classes including preparing powerpoint presentations, preparing all other visual materials, and presenting the classes both in person and virtually. As a Field Training officer, I have taught and molded hundreds of officers during their orientation process and through their on the job training. Community-oriented public servant deeply committed to protecting lives, citizens and property through rapid emergency response, diligent crime-prevention efforts and high-visibility public safety initiatives. Worked with patrol partner and other first responders to assess scenes, ensure victim/public safety, apprehend suspected criminal offenders, secure crime scenes and conduct preliminary investigations. Known for building mutual trust and cross-cultural ties with ethnically and socioeconomically diverse populations. Resilience for working long hours and interacting with people who are in a crisis situation. Data entry into various programs. Creating and submitting purchase orders. Numerous FEMA certifications Processings bonds, fines, and all other Intake procedures Monitor inmate behavior and report unusual activity to ensure safety and security Report writing Care, custody, and control of inmates and inmate workers Notary Show less

Police Officer

• Aug 2016 - Nov 2016

Community-oriented public servant deeply committed to protecting lives, citizens and property through rapid emergency response, diligent crime-prevention efforts and high-visibility public safety initiatives. Worked with patrol partner and other first responders to assess scenes, ensure victim/public safety, apprehend suspected criminal offenders, secure crime scenes and conduct preliminary investigations. Known for building mutual trust and cross-cultural ties with ethnically and socioeconomically diverse populations. Resilience for working long hours and interacting with people in a crisis situation. Data entry into various programs. Show less

Detention Officer

• Feb 2010 - Aug 2016

As a TCOLE instructor, I have prepared and taught numerous classes including preparing powerpoint presentations, preparing all other visual materials, and presenting the classes both in person and virtually. As a Field Training officer, I have taught and molded hundreds of officers during their orientation process and through their on the job training. Known for building mutual trust and cross-cultural ties with ethnically and socioeconomically diverse populations. Resilience for working long hours and interacting with people who are in a crisis situation. Data entry into various programs. Processings bonds, fines, and all other Intake procedures Monitor inmate behavior and report unusual activity to ensure safety and security Report writing Care, custody, and control of inmates and inmate workers Show less

Stay-at-Home Mom

• Jan 2006 - Feb 2010