Experience

Best Practice Solutions
• Accounting
• CRM Consultant

  • Jun 2022 - Present


University of Wisconsin-Whitewater

• United States
• Higher Education
• 700 & Above Employee

• CRM Coordinator (Business Systems Analyst II)

  • Mar 2019 - Oct 2022

  Whitewater, WI - Transitioned both Graduate and Undergraduate recruitment efforts from Ellucian Recruit to a new instance of Technolutions Slate, working with multiple stakeholders to ensure evergreen, best practices were developed and built in to all facets of the system - Build and maintain all aspects of the CRM including, fields, prompts, forms, events, trips, scheduler appointments, queries, rules, populations and dashboards - Develop, document and implement business processes for the Admissions… Show more - Transitioned both Graduate and Undergraduate recruitment efforts from Ellucian Recruit to a new instance of Technolutions Slate, working with multiple stakeholders to ensure evergreen, best practices were developed and built in to all facets of the system - Build and maintain all aspects of the CRM including, fields, prompts, forms, events, trips, scheduler appointments, queries, rules, populations and dashboards - Develop, document and implement business processes for the Admissions office - Process all file uploads (name buys, event attendance, etc.) - Assist with drip campaigns, event and form related communications, one-time emails, text campaigns, etc. - Work with others to maintain and buildout integrations with PeopleSoft and other systems as needed - Continual training of staff and student workers from Admissions office and all campus Colleges and Departments Show less



Beloit College

• United States
• Higher Education
• 300 - 400 Employee

• Assistant Director of Enrollment Operations

  • Jan 2017 - Mar 2019

  Janesville/Beloit, Wisconsin Area - Super-user of college’s CRM (Slate); continuously developed and maintained database to support recruitment efforts through Event, Form and Query creation and management; trained new staff members and student workers; resolved issues for both Enrollment and Athletic Department staff as needed - Evaluated candidates for admissibility to Beloit College using a holistic review process; served on review committees for students with questionable admissibility - Project manager for strategic… Show more - Super-user of college’s CRM (Slate); continuously developed and maintained database to support recruitment efforts through Event, Form and Query creation and management; trained new staff members and student workers; resolved issues for both Enrollment and Athletic Department staff as needed - Evaluated candidates for admissibility to Beloit College using a holistic review process; served on review committees for students with questionable admissibility - Project manager for strategic initiatives which included implementing Slate Payments for enrollment deposit receipt and management and a Front Rush to Slate transition/implementation for the Athletics Department - Supervised and mentored a group of Admissions Receptionists who served as front-line customer service representatives and were often the first face of the college for prospective students and their guests - Created and documented policies and procedures pertaining to evergreen practices within and outside of the admissions cycle Show less



Rock Valley College

• Higher Education
• 100 - 200 Employee

• Program Assistant, Promotions, Community Education Outreach

  • Jul 2014 - Jan 2017

  Rockford, Illinois Area - Collaborate with prospective Instructors, Managers, CEO Staff and others to develop new curriculum based on community wants and needs, which includes a new line of 13 experience-based courses set to launch Spring 2017 - Coordinate the production of the Community and Continuing Education course schedule and the Center for Learning in Retirement course schedule including, but not limited to, organizing and maintaining each semester’s relevant documents (scheduling forms, new/updated course… Show more - Collaborate with prospective Instructors, Managers, CEO Staff and others to develop new curriculum based on community wants and needs, which includes a new line of 13 experience-based courses set to launch Spring 2017 - Coordinate the production of the Community and Continuing Education course schedule and the Center for Learning in Retirement course schedule including, but not limited to, organizing and maintaining each semester’s relevant documents (scheduling forms, new/updated course descriptions, instructor biographies, etc.) in order to prepare initial Adobe InDesign document, collaborating with Managers and Marketing department staff regarding timeline and design needs, and supervising the copy and editing of the final schedule - Research and create marketing/promotional materials for Community Education, Continuing Education, and Whiz Kids classes using multiple mediums, liaising with department Managers and Instructors to determine format, target audience, and approach for distribution - Create strong departmental presence on social media and web outlets including, but not limited to, Twitter, Facebook, and college website, maintaining consistent messaging and style throughout posts and updates - Manipulate Informer Reports to aid in submission of semester work orders, working continuously with Plant Operations and Maintenance staff, as well as Community and Continuing Education instructors, to ensure work orders are up-to-date and instructor needs are met - Provide exceptional front-line customer service, maintaining accurate knowledge of Community Education, Continuing Education, Whiz Kids, and Center for Learning in Retirement programs and general college resources, for both internal and external constituents

• Coordinator, Welcome Center & Visitor Services

  • Jan 2012 - Jun 2014

  - Coordinate day-to-day operations of college’s Information and Welcome Center, a dynamic and fast-paced office that included multi-line office phones, college switchboard, and front desk; answered over 41,000 calls, and assisted over 22,500 walk-in guests annually - Hosted all groups visiting campus; coordinated all facets of visits which included creating workshops, presentations, and developing age-appropriate agendas - Special event planning and coordination; included logistical… Show more - Coordinate day-to-day operations of college’s Information and Welcome Center, a dynamic and fast-paced office that included multi-line office phones, college switchboard, and front desk; answered over 41,000 calls, and assisted over 22,500 walk-in guests annually - Hosted all groups visiting campus; coordinated all facets of visits which included creating workshops, presentations, and developing age-appropriate agendas - Special event planning and coordination; included logistical details, marketing and promotion, and volunteer management - Traveled to area high schools for student recruitment; leading presentations, answering questions, and distributing information while meeting with students both one-on-one and in larger groups - Designed and implemented a Volunteer Ambassador Program to supplement and support the college’s recruitment efforts, implemented incentive programs, and supervised efforts - Served as the department web author, updating the college website; redesigned department pages to facilitate ease of navigation and increased support to students and families - Directly led and supervised up to ten paid Student Ambassadors as well as a growing team of Volunteer Ambassadors - Responsible for Ambassador recruitment, hiring, training, scheduling, and discipline - Provided backup for all office functions including, but not limited to, enrollment form entry, student account assistance, processing student ID cards, providing comprehensive campus tours, counseling students on enrollment and registration process, and running reports - Created, accessed, and modified student records, maintaining a high degree of confidentiality at all times in accordance with FERPA laws

• Site Coordinator, Educational Opportunity Programs/Upward Bound (Temporary)

  • 2011 - 2011

  Rockford, Illinois Area - Evaluated and directed students, assisting with college planning, financial aid information, academic success, and everyday issues - Met with students one-on-one to set goals, follow up on deadlines, and monitor progress through the college admissions process and offering guidance toward achieving success in their high school careers - Coordinated meetings with Harlem High School teachers to discuss potential or actual struggles students encountered in their everyday classes, creating… Show more - Evaluated and directed students, assisting with college planning, financial aid information, academic success, and everyday issues - Met with students one-on-one to set goals, follow up on deadlines, and monitor progress through the college admissions process and offering guidance toward achieving success in their high school careers - Coordinated meetings with Harlem High School teachers to discuss potential or actual struggles students encountered in their everyday classes, creating an action plan to help the student succeed and following up with lead teachers, tutor mentors, and parents, when necessary - Proactive and reactive enforcement of program guidelines, including initiating contact with both the student and parent to confirm clarity and compliance, carrying out any necessary corrective or disciplinary action - Served as liaison between students, parents, tutor mentors, lead teacher, and Upward Bound office staff, providing guidance, feedback, support, and updates Show less



EIGERlab

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Administrative Assistant (Temporary)

  • 2010 - 2010

  Rockford, Illinois Area - Updated social media sites in order to market and promote various EIGERlab projects and services - Interacted with, and acted as a liaison between, staff, tenants, vendors, outside businesses, and general public - Provided clerical support including, but not limited to, database creation, data entry, and computer support - Provided high-volume telephone and email assistance including, but not limited to, rental information, facilities scheduling, and general information -… Show more - Updated social media sites in order to market and promote various EIGERlab projects and services - Interacted with, and acted as a liaison between, staff, tenants, vendors, outside businesses, and general public - Provided clerical support including, but not limited to, database creation, data entry, and computer support - Provided high-volume telephone and email assistance including, but not limited to, rental information, facilities scheduling, and general information - Coordinated and confirmed reservation scheduling for multiple areas, providing setup and breakdown assistance, as well as providing for any anticipated or actual needs Show less

• Outreach & Planning Instructor, Summer Youth Employment Program (Temporary)

  • 2009 - 2009

  Rockford, Illinois Area - Instructed groups of students ages 16-24 for a class length of five to nine days - Covered materials spanning a variety of topics including, but not limited to, the importance of communication and networking, how to create and appropriately format resumes and thank you letters, how to correctly complete a basic application, how to research career options and plan a viable path to achieve careers and life goals, and the importance of continued education - Maintained attendance records… Show more - Instructed groups of students ages 16-24 for a class length of five to nine days - Covered materials spanning a variety of topics including, but not limited to, the importance of communication and networking, how to create and appropriately format resumes and thank you letters, how to correctly complete a basic application, how to research career options and plan a viable path to achieve careers and life goals, and the importance of continued education - Maintained attendance records, rosters, time sheets, and completion form for each class - Adapted personal teaching style to accommodate various levels of literacy and competency Show less