Jessica Benjamin
Learning and Development Manager at Intact- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Google Advertising Fundamentals Exam
GoogleAug, 2012- Sep, 2024
Experience
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Intact
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United Arab Emirates
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IT Services and IT Consulting
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Learning and Development Manager
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Jul 2019 - Present
• Created, implemented and launched an eLearning portal to support the training of staff, customers and Partners. I wrote the eLearning scripts, recorded the videos and voice over in a media studio. Recorded the keystrokes and imagery of the system using Camtasia. Reviewed and signed off eLearning videos with marketing. • Implemented and launched a new TMS (Training management system) to manage customer training and support the PMO (Project Management Office). • Trained adult learners in classes, workshops and remotely • Taught practical lessons in ERP processes such as Trade counter, sales ordering, accounting functions, reports, and dashboards • Taught technical concepts of the software such as Dev express syntax • Created Staff and customer trackers to log, attendance, and participation • Created and maintained a training dataset to support the delivery of practical learning • Used Teams, Go to Webinar and Gameinar to train new employees, customers and provide onboarding • Created effective training course objectives • Constantly kept myself upskilled and up to date with a fast moving product Show less
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Intact Software
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United Kingdom
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1 - 100 Employee
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Training Consultant
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Aug 2015 - 2019
- Delivered training of ERP software to customers - Implemented ERP software - Delivered customer training onsite - Created bespoke training sessions to support customer ERP implementations - Delivered training of ERP software to customers - Implemented ERP software - Delivered customer training onsite - Created bespoke training sessions to support customer ERP implementations
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BCSG
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Business Training Manager
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Apr 2012 - Aug 2015
I train both Accountants and SMEs in online advertising, marketing and bookkeeping software. During my time at BCSG I have had the opportunity to get involved in writing a training course for a business that supports accountants helping their SME clients seeking finance. This is a great achievement to be involved in such a big project so early on in my training career and has allowed me to stretch my existing training skills. After being involved in the writing of the material I was then asked to deliver the course in Birmingham, Manchester and London. My role currently includes - Having strong communications skills - Ability to train, coach and motivate individuals. - Writing training courses - Ability to develop and build good working relationships with key stakeholders. - Self motivation, able to use own initiative and work to time pressure - Good organisational and time management skills - Having strong day to day commercial awareness - Being confident and authoritative - Strong problem solving skills - Positive attitude to change Show less
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Halifax
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Banking
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700 & Above Employee
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Operational Trainer
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Nov 2010 - Apr 2012
- Train new to role induction training – training attitudes and business values as well as banking software. I.e. customer service training, telephony, complaints procedure, values - Train existing colleagues on systems, procedures and processes as well as soft skills training- - Train existing staff on new projects and processes.- Visit branch's and offer support to new to role colleagues and existing staff and provide development feedback.
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CA Seller
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Jul 2010 - Nov 2010
- Customer Service- Servicing customers daily transactions- Open Savings Accounts- Carry out end of day procedures- Became a certified complaint handler
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Customer Advisor
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Jul 2008 - Nov 2010
- Service customers daily transactions- Customer service- Carry out end of day procedures- Became a certified complaint handler
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Education
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2006 - 2008
Manshead Upper School ( 6th Form)
A- Levels, Sociology, General Studies, PE -
2003 - 2006
Manshead Upper School
GCSE's, English, PE, Double Science, Maths,Textiles, General Studies
Community
