Operations Manager

• Feb 2021 - Present

The main purpose of this role is to ensure the smooth running of Mainer's sustainability services, responsible for managing, overseeing, and reporting on operational activity and performance, as well as managing the support we offer to clients.Responsibilities include:- Income generation and oversee budgeting, planning and reporting- Operational effectiveness - Projects management and development - Be an ambassador for the Mainer Associates brand- Overall coordination of staff to achieve targets and objectives - Develop, implement, and review operational policies and procedures

Office Manager/PA

• Aug 2020 - Feb 2021

Learning And Development Specialist

• Aug 2018 - Mar 2020

Responsible for the design, facilitation, implementation and continuous improvement of the client's on-the-job skills training programme and standard site learning activities (SOP process, annual GMP, safety programmes and onboarding).

Senior Learning Management Administrator

• Jul 2015 - Aug 2018

Whilst continuing to perform secretarial and office management duties, I performed all system, user and management administration tasks on the LMS. Responsibility for document control activities, version control, audit reports, course item development, data analysis and metrics, creating job types and roles linked with certifications/curricula, designing eLearning, and proactively identifying/resolving technical issues.

Receptionist/Secretary / Manufacturing Support & LMS Administrator

• Mar 2006 - Jun 2015

Under a temp-perm contract for Schering-Plough, then Intervet UK Production Ltd, to MSD Animal Health UK Ltd my duties included:• Office management, inbox and diary management, expenses, travel and other routine administrative tasks for Production Manager and direct reports• Oversee daily capacity planning for 30+ employees, produce absence reports for HR and arrange RTW interviews• Liaise with visitors, security, EHS, and building maintenance• Act as first point of contact for HR queries, provide HR support with sensitive reports and policy enforcement• Minute-taking / proof-reading for routine, committee or sensitive meetings• Control of inventory and order new supplies• Responsible for local management of cleaning operatives• Administration of the site’s Flexitime system (Etarmis): creation of working patterns, scheduling and chasing up infringements