Jessica Backlund

Customer Success Lead at HeadRace
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Location
Austin, Texas, United States, US
Languages
  • English Native or bilingual proficiency

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Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Customer Success Lead
      • Apr 2023 - Present

      With HeadRace, employers can find the right recruiter(s) to help them fill a role, whether through handpicked recommendations or by posting an opportunity for recruiters to bid on. Unique to HeadRace, recruiters in the network can collaborate with each other to fill open roles faster and more easily. As the only platform that shows recruiters’ placement records, employers have added peace of mind that they are working with accomplished recruiters who are qualified for the job.

    • Account Executive
      • Feb 2023 - Apr 2023

    • United States
    • Software Development
    • 100 - 200 Employee
    • Internal Recruiter, focus on University Recruiting
      • Feb 2022 - Feb 2023

      Source, manage, and process a pipeline between 5-60+ at any given time of potential candidates using programs such as Greenhouse, Salesforce, Handshake, DocuSign, University Job Boards, LinkedIn recruiter and O365.Collaborate with 50+ hiring managers across six offices around the country to fill the Sales Development Representative and SDR Internship Program.Allocate and manage a recruiting, sponsorship and event travel budget per semester between 5 target schools and travel to dozens of recruiting events per semester, such as career fairs, networking events, and classroom visits to increase awareness of the brand and build relationships with candidates and university faculty. Show less

    • Sales Development Representative
      • Aug 2021 - Feb 2022

    • Multimedia Journalist/Television News Reporter
      • Aug 2020 - Aug 2021

      Works daily with executives, experts, and CEOs to transform complex subject matters into clear and straightforward messaging for an audience of 60,000+ through traditional and digital platforms. Develops 60+ strategic storytelling pitches a month on business, tech, health, science, and consumer topics. Transforms conversational broadcast copy into AP style, engaging digital content 20+ times a week for Inforum.com. Establish and maintain contacts and relationships with journalists, press contacts, and subject matter experts locally, regionally, and nationally. Post on personal professional social accounts to tease and toss followers to newscasts and online stories. Utilizes videography, video production, and editing skills to construct quality pieces under hard and tight deadlines. Show less

    • Server
      • Oct 2015 - Aug 2020

      Provide exceptional service and guest satisfaction in high-volume fast-paced environments to gain appreciation, satisfaction, and return service. Establish a welcoming and enjoyable experience by maintaining a friendly, accommodating, and positive attitude. Demonstrate the ability to multi-task at a fast pace while dealing with various situations/individuals. Diffuse stressful situations and solve problems quickly and calmly. Provide exceptional service and guest satisfaction in high-volume fast-paced environments to gain appreciation, satisfaction, and return service. Establish a welcoming and enjoyable experience by maintaining a friendly, accommodating, and positive attitude. Demonstrate the ability to multi-task at a fast pace while dealing with various situations/individuals. Diffuse stressful situations and solve problems quickly and calmly.

    • United States
    • Internet Publishing
    • 400 - 500 Employee
    • Campus Director
      • Jan 2020 - Jun 2020

      Created and ran University of Minnesota Bumble Instagram and posted to reflect brand goals, organically grew the account to 500+ followers in 4 months. Completed monthly guerrilla marketing tasks to increase brand awareness on the University of Minnesota campus. Managed team of three and communicated with the regional director to develop plans to reach monthly tasks and goals and set personal goals for my team. Transitioned to completing goals virtually to follow Covid protocols. Planned and hosted branded in-person and virtual events with a set budget and set up collaborations with other student groups on campus in order to grow brand recognition on campus. Show less

    • United States
    • Broadcast Media Production and Distribution
    • 700 & Above Employee
    • College Game Day Runner
      • Nov 2019 - Nov 2019

      Supported production team by facilitating an efficient office environment, manage technical and administrative tasks, help with any pre-production, production, and post-tasks Collaborated with the social media manager to develop content for social media and assisted with caption copy. Completed a wide array of tasks assigned by various team members. Such as chauffering the production team and talent, gathering supplies, and any task that arose. Collaborated with the Production Manager to deliver useful tips and advice regarding the University of Minnesota campus. Show less

Education

  • University of Minnesota-Twin Cities
    Bachelor of Arts - BA, Communication and Media Studies, Professional Journalism
    2017 - 2020
  • CAPA The Global Education Network
    Study Abroad, Communications and Journalism
    2019 - 2019

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