Experience

SMALLCAKES CUPCAKERY
• United States
• Restaurants
• 1 - 100 Employee
• Assistant Manager

  • Aug 2023 - Present


Marriott Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Pastry Cook

  • Feb 2022 - Present

  Responsible for creating, preparing, and baking all pastries, breads, rolls and desserts for all food and beverage outlets in the hotel along with banquets Prepare pastry food items according to designated recipes and quality standards Create desserts for special diets; i.e. vegan, dairy free, gluten free, and food allergies Prepare VIP gust amenities per request from sales team Work with pastry team to plate desserts for large events of 100+ guest Rotate food in coolers and freezers to minimize waste and spoilage Assist banquets with action cooking stations during events Sub for breakfast line cook, omelet chef, and buffet attendant Show less



TEKsystems

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Operations Associate

  • Mar 2022 - Dec 2022

  Managed accounts receivable with an Aging in excess of $3.5 million-$4 million. Managed customer accounts, including but not limited to invoicing, PO tracking, account resolution and working with client to resolve outstanding issues. Gathered the necessary data to assist management with account specific decisions. Served as support liaison for field offices and Operational Support Group with questions pertaining to local/regional accounts on their Aging Audited accounts to ensure accurate billing and client specific information. Show less



City Facilities Management Holdings Ltd

• United Kingdom
• Facilities Services
• 700 & Above Employee

• Contract Administrator

  • Sep 2020 - Mar 2022

  Represented City Facilities Management as a liaison to vendors for the 7-Eleven partnership by managing accounts for 100+ vendors across 900 stores in Florida.Identified and investigated potential vendors using selection criteria based on specific business needs.Kept up to date records of documents and verified they meet company requirements such as: Certificate of Insurance, Service Agreements, W9, ACH Request Forms, and Certified Licenses.Verified and processed financial request that were not properly requested at the time of service.Conducted monthly meetings with vendors to review vendors KPI scores, discuss solutions to address low metrics and recurring issuesRan month-end reports and update relevant data across multiple platformsWorked with teams across City including IT, Helpdesk, AP, Finance, and Purchasing Administrative Support Show less

• Customer Service Specialist

  • Aug 2019 - Sep 2020

  Maintained a positive customer relation between Field Technicians, Supervisors, Regional Managers, Vendors, and 7-Eleven’s Service Now Team.Helped technicians with job details, escalations, ETA for parts, and anything else they need to be successful.Successfully met and exceeded productivity and quality metrics in a fast paced, high call volume work environment.Part of the Walmart Partnership expansion to service 1,800 stores across 23 states.1 of 4 selected for 7-11 pilot to create customer service desk following City's guideline Show less



US Security Association Inc

• United States
• Law Enforcement
• 500 - 600 Employee

• Payroll Clerk

  • Feb 2015 - May 2019

  Helped develop call center team and trained new agents to assist 50,000+ officers with payroll issues Defused potential tensions/conflicts from guards regarding complaints with their pay, supervisors, and PTO qualification. Verified and processed admin new hire information and current employee actions (terminations, transfers, pay rate changes, and promotions) Processed manual checks for missed hours or rates that were not captured during the regular pay cycle. Completed certified payrolls, daily positive pay treasury reports, and calculated PTO standings. Show less



Iris Restaurant

• United States
• Writing and Editing
• 1 - 100 Employee

• Garde Manger/ Pastry Cook

  • Aug 2012 - Aug 2014

  Key holder - received orders from vendors and prepare for lunch/dinner service for restaurants. Created weekly dessert specials Responsible for the production of all desserts Plated desserts and cold dishes for service Assist in the development of dessert menus and items Key holder - received orders from vendors and prepare for lunch/dinner service for restaurants. Created weekly dessert specials Responsible for the production of all desserts Plated desserts and cold dishes for service Assist in the development of dessert menus and items



Compass Food Group

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Station Cook

  • Mar 2011 - Oct 2011

  Responsible for station mise en place and organization Prepared all menu items following recipes and yield guides Operated POS system Responsible for the setup, operation, break down, and cleaning of all kitchen equipment Responsible for station mise en place and organization Prepared all menu items following recipes and yield guides Operated POS system Responsible for the setup, operation, break down, and cleaning of all kitchen equipment



Total Health and Wellness

• United States
• Cosmetics

• Receptionist

  • May 2009 - Sep 2011

  Scheduled appointments for patients, and accurately pre-registered patients for visit Answered telephone, accurately took messages, and conveyed them to staff or Doctor Verified patient appointments for the next day Accepted and processed patient payments for visits and account balances Scheduled appointments for patients, and accurately pre-registered patients for visit Answered telephone, accurately took messages, and conveyed them to staff or Doctor Verified patient appointments for the next day Accepted and processed patient payments for visits and account balances



Piggly Wiggly

• United States
• 300 - 400 Employee

• Customer Service Representative

  • Aug 2006 - Nov 2010

  Assisted customers with purchases, returns and wire transfer; Completed end of day sales reports, verified bank deposits, completed daily/weekly accounts receivable reports. Verified cashiers till and reset for next cashier. Assisted customers with purchases, returns and wire transfer; Completed end of day sales reports, verified bank deposits, completed daily/weekly accounts receivable reports. Verified cashiers till and reset for next cashier.