Experience

ABC Plumbing, Sewer, Heating, Cooling & Electric

• United States
• Consumer Services
• 100 - 200 Employee

• Client Services

  • Jun 2020 - Present

  • Take in/out bound calls, gather information and schedule appointments • Analyze customer information to personalize my communication providing the best service possible • Build sustainable relationships with account holders • Take payment information and other pertinent information such as addresses and phone numbers • Consistently ranked top of department for all metrics • Take in/out bound calls, gather information and schedule appointments • Analyze customer information to personalize my communication providing the best service possible • Build sustainable relationships with account holders • Take payment information and other pertinent information such as addresses and phone numbers • Consistently ranked top of department for all metrics



JCPenney

• United States
• Retail
• 700 & Above Employee

• • Aug 2016 - Apr 2019

  • Manage 40+ team of stylists and customer service representatives • Maintained top regional sales for services and retail by goal setting and team development• Budget operational costs including purchasing, payroll and facility maintenance • Work with integrity and ingenuity to complete projects in a timely matter without prompting

• • Jun 2013 - Jul 2016

  • Scheduling and payroll for 200+ team members • Own entire hiring process and lead training team• Lead roll out of new technologies and upkeep current systems• Handle escalated customer complaints and provide appropriate solutions • Deescalate personnel and customer issues with candor and professionalism • Honed self-management skills to maximize productivity


Standard Market
• United States
• Food and Beverage Services
• 1 - 100 Employee
• Front of House Supervisor

  • Nov 2011 - Jun 2013