Experience

Babylon

• United Kingdom
• Hospitals and Health Care
• 400 - 500 Employee

• Member Outreach and Engagement Support

  • Mar 2022 - Present

  • Connect with members, educate and guide members through the registration and scheduling of initial appointments. • Build a meaningful connection and rapport with our members and their families • Work closely with the care team to ensure continuity of care for our members • Participated in various targeted outreach campaigns and collected learnings to help improve outreach strategy and tactics • Use critical thinking, problem-solving, and objection-handling techniques to address member concerns Show less



AllHealth Network

• United States
• Mental Health Care
• 200 - 300 Employee

• Support Staff Team Lead

  • May 2019 - Dec 2021

  • Lead a team of 25 support staff administrators.• Produced team schedules on weekly basis while managing call outs and PTO requests.• Data collection and auditing; reporting to Senior Management.• Coordination of new initiatives, providing support to team members with administrative questions or needs.• Developed and implemented new work flows and processes for Support Staff team.• Continued job duties as part of Support Staff; assisting clients and staff for appointments and scheduling, along with all other daily tasks and needs. Show less

• Support Staff

  • Nov 2016 - May 2019

  • Managed calendars for medical and clinical staff while coordinating client scheduling.• Provided detailed responses to requests for information and services via telephone, email and in person.• Clerical duties including mail distribution, organizing work area and reception area, filing, and data entry.• Compose and type routine correspondence and reports as requested.• Order and re-stock literature and other flyers and pamphlets from marketing department.• Keeping bulletin boards full of current information for staff and clients. Show less



Denver Chiropractic Center

• United States
• Medical Practices
• 1 - 100 Employee

• Office Manager

  • Dec 2015 - Oct 2016

  • Manage office scheduling, visits and patient stats. • Greet patients, answer phones, process all healthcare enrollment forms and keep up to date. • Collected all payments from patients at time of service, as well as patient invoice payments, and applied payments accordingly. • Coordinated with billing department to track and update all patient and insurance payments, and send invoices. • Prepared medical records to send to insurance companies and attorneys. • Handled legal and medical forms with high level of detail and confidentiality. Show less



On Target

• Receptionist-Temporary

  • Jul 2015 - Nov 2015

  • Welcomed visitors by greeting them, in person or on telephone; answering or referring inquiries. • Directed visitors by maintaining employee and department directories. • Accounts payable duties, entered vendor invoices and credit memos into QuickBooks, sort out and send out checks. • Opened and closed front office, cleaned and restocked break room, managed supply orders, sorted in going and outgoing mail, managed conference room scheduling, and filing. • Welcomed visitors by greeting them, in person or on telephone; answering or referring inquiries. • Directed visitors by maintaining employee and department directories. • Accounts payable duties, entered vendor invoices and credit memos into QuickBooks, sort out and send out checks. • Opened and closed front office, cleaned and restocked break room, managed supply orders, sorted in going and outgoing mail, managed conference room scheduling, and filing.



COPAN Diagnostics, Inc.

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2013 - Mar 2015

  • Answered heavy phones, used fax machine and emailed customer information regarding medical supplies. • Managed complete transaction of supply chain for key accounts and general US customer Base. • Worked with customers on regular basis handling inquiries regarding product applications, product availability, customer complaints, and sample requests. • Utilized various information systems to provide accurate and timely information to vendors and customers. • Performed analysis on sales and inventory data to improve efficiency. Show less