Experience

Direct Answer, Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2017 - Present

  Answer phone for multiple clients. Provided data entry services for client accounts. Answer phone for multiple clients. Provided data entry services for client accounts.



Gali Service Industries

• Facilities Services
• 1 - 100 Employee

• Concierge

  • Jan 2017 - Jul 2017

   Greet Residents.  Sign out packages.  Provide access to residents guest.  Maintain secure property.  Write detailed shift report to notify building management of any issues or complaints from residents.  Greet Residents.  Sign out packages.  Provide access to residents guest.  Maintain secure property.  Write detailed shift report to notify building management of any issues or complaints from residents.



Bath Fitter

• Canada
• Retail
• 700 & Above Employee

• Event Manager

  • Aug 2016 - Mar 2017

  Responsible for setting up my table top set up at the events (when necessary). Engage every customer and inquire about the necessity of a new bath. Remain friendly and display the company's product to show the quality of our baths. Acquire leads that convert to sales. Responsible for setting up my table top set up at the events (when necessary). Engage every customer and inquire about the necessity of a new bath. Remain friendly and display the company's product to show the quality of our baths. Acquire leads that convert to sales.



CVS Health

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Cashier/Clerk

  • May 2016 - Nov 2016

   Assist customer with completing purchases.  Walk customers to intended purchases.  Assist customers with Photo Center.  Keep store clean and organized.  Assist customer with completing purchases.  Walk customers to intended purchases.  Assist customers with Photo Center.  Keep store clean and organized.



Anthem Blue Cross and Blue Shield

• United States
• Insurance
• 700 & Above Employee

• Customer Service Representative

  • Jul 2014 - May 2015

   Advising members of benefits.  Assisting members with payments and billing questions.  Notating all that I have advised  Facilitate contact between members and providers for claims processing  Advising members of benefits.  Assisting members with payments and billing questions.  Notating all that I have advised  Facilitate contact between members and providers for claims processing



Alpine Access

• United States
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Customer Service Representative

  • Oct 2013 - Jul 2014

   Managing customers accounts.  Assists with purchases and cancels.  Notate accounts on the actions taken.  Assisted with getting customers information on troubleshooting software.  Managing customers accounts.  Assists with purchases and cancels.  Notate accounts on the actions taken.  Assisted with getting customers information on troubleshooting software.



Best Buy

• Retail
• 700 & Above Employee

• Customer Service Representative

  • Sep 2009 - Feb 2010

   Managed money received.  Assisted customers with issues with purchases.  Trained new employees according to standard operating procedures.  Managed money received.  Assisted customers with issues with purchases.  Trained new employees according to standard operating procedures.



Cluck-U Chicken

• Forestville, MD

• Store Manager

  • Aug 2007 - Apr 2009

   Open and closed the store.  Manage a team to ensure rapid customer turnaround.  Trained cash controller.  Promote long-term goal of customer’s loyalty and satisfaction.  Managed Accounts Payable and Recievable  Open and closed the store.  Manage a team to ensure rapid customer turnaround.  Trained cash controller.  Promote long-term goal of customer’s loyalty and satisfaction.  Managed Accounts Payable and Recievable