Experience

PEAK Solutions - Your Technology Solutions Provider

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director Of Operations

  • Jan 2022 - Present



Advanced MicroSystems

• IT Services and IT Consulting

• Director Of Operations

  • Feb 2019 - Jan 2022

  • Converted 70% of old model contract clients into new model contract clients, increasing margins 31%-36%. • Increased gross revenue first year by $100,000 by collecting on overdue account receivables. Doubled gross revenue second year, while also reducing operating expenses and increasing overall margins from 22% to 37%. • Oversee the entire scope of services and solutions for customers including initial IT assessments, identifying areas of improvement, implementation, adhering to project timelines, staying within budget, maintaining essential IT operations, and handling business-critical IT tasks and systems administration. • Collaborate with executive-level management in the development of performance goals, long-term operational plans, strategic goals for operational efficiency and increased productivity. • Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs. • Identify and maintain multiple large vendor accounts including Microsoft, VMWare, Adobe, BitDefender, Apple, Samsung, Reolink, and MSP360. • Won and sustain large service contracts as subcontractor for national companies.



Jackson Motor Sports

• Pearl, MS

• CSR and Mechanic

  • Jan 2018 - Jan 2019

  • Created new business opportunities by obtaining specialized certifications and consistently ranked as top performer in both sales and service by exceeding sales projections and billable labor goals • Prepare sales slips or sales contracts. • Compute sales prices, total purchases and receive and process cash or credit payment. • Answer questions regarding the store and its merchandise. • Recommend, select, and help locate or obtain merchandise based on customer needs and desires. • Describe merchandise and explain use, operation, and care of merchandise to customers. • Estimate and quote trade-in allowances. • Place special orders or call other stores to find desired items. • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. • Estimate cost of repair or alteration of merchandise.



The Aaron's Company, Inc.

• United States
• Retail
• 700 & Above Employee

• Sales and Marketing Manager

  • May 2016 - Dec 2017

  • Implemented new sales and F&I processes to streamline new customer experience achieving a 4.7 out of 5-star review for location as well as increasing overall sales and payment collections. • Keeps sales volume, product mix, and selling price by keeping current with supply and demand, plus changing trends. • Backs team effort by completing related results as needed. • develop a sales strategy to meet daily, weekly and monthly sales goals. • set individual sales targets with each team members • assign responsibility for customer accounts to sales team members • monitor the activities and performance of the sales team • ensure sales team have the necessary resources to perform properly • monitor the achievement of sales goals by the sales team



Wilson Premier Hyundai

• 450 Steed Rd. Ridgeland, MS 39157

• Internet Marketing Specialist

  • Mar 2014 - Apr 2016

  • Managed rebranding with new website and YouTube channel while increasing sales by 19% and reducing Marketing expenses by almost $5,000 per month • Coordinating with the webmaster to update the website and create Internet promotions and advertisements. • Managed BDC employees to meet and exceed all the goals set by the owner and Hyundai. • Managed dealership CRM and provided training to BDC, Product Marketing Specialist and other Managers on all processing in the CRM. • Compiled multiple reports to show progress in Internet/BDC as well as assisted other managers with their daily task and reports. • Kept dealership's website up to date with vehicle specifications and availability in addition to coordinating with webmaster on upcoming internet promotions and advertisements. • Worked with multiple online third-party vendors to advertise vehicles and specials. • Holding BDC and Product Marketing Specialist accountable for all CRM work.



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• Construction

• Administrative Assistant/Bookkeeper/Marketing Specialist

  • Jul 2015 - Oct 2015

  I helped a young business man start running his company efficiently and to start bringing in more business. I helped a young business man start running his company efficiently and to start bringing in more business.