Experience

Lionheart Children's Academy

• United States
• Education Administration Programs
• 1 - 100 Employee

• Director of Sales

  • Oct 2019 - Present

  • Participate in active marketing initiatives, from cold calling to attending industry events. • Interview clients to determine their precise wants, needs, budgets and geographic limitations. • Prepare and proofread real estate documents, from leases to closing contracts. • Organize and oversee open houses. • Advise clients about mortgage options and help them fill out the requisite paperwork to expedite the home buying process. • Attend closing dates and provide support for clients. • Provide CMAs (competitive market analysis) on properties and do listing presentations. Show less



Self-employed

• Realtor

  • Jul 2017 - Present



New Leaf Service Contracts, Inc.

• United States
• Consumer Services
• 1 - 100 Employee

• Director of Account Management

  • Jan 2013 - Jul 2017

  Pricing and new program development to include competitor analysis, terms and condition creation and timely account set up. Implementation and maintenance of over 1,500 dealers nationwide. Prioritize and ensure a quality customer experience by setting dealer expectations and coordinating internal departmental observance of New Leaf key metrics. Supervisions and developmental of 4 account managers and 1 client services coordinator. Design and deliver dealer marketing materials and sales training curriculum. Create and deliver analytical reports pertaining to client growth, claims experience, forecasting and overall profitability. Primary liaison between New Leaf and multiple insurance carriers, marketing resources, printers and other third party vendors. Social Media maintenance including content development and escalation handling. To ensure quality assurance based on procedures and client programs. Show less



Warrantech

• United States
• Financial Services
• 1 - 100 Employee

• Service Network Lead

  • Nov 2008 - Jan 2013

  Manage, lead and train the department to ensure goals are met timely and efficently. Fill over 350 service voids weekly natiowide within a 24 hour tunaround period. Recruit, establish and maintain relationships with service providers to ensure the geographical areas are supported. Proivde monthly and weekly reporting based on new enrollment and service voids. Track and maintain records of insurance to confirm service providers are in compliance with their service agreement. Sample and audit claims while billing back service providers if charges weren't in accordance to agreement. Assist in development, rules and procedures and testing of IVR system. Show less