Experience

Sullins Johnston Rohrbach & Magers

• United States
• Law Practice
• 1 - 100 Employee

• Lien Negotiator

  • Jun 2020 - Present



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operations Supervisor

  • Oct 2017 - Present

• Sr Customer Service Rep

  • Aug 2016 - Oct 2017

  - Answer customer service bilingual phone calls in a high volume phone call center for Centerpoint Energy.- Handle billing inquiries and contract renewals.- Use salesmanship skills to retain customers.- Meet goals based on phone etiquette, performance and attendance.- Seize opportunities to upsell when they arise.



Primary Services

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Customer Service Representative

  • Aug 2014 - Aug 2016

  -Answer phone calls in English and Spanish for Continumm Energy. -Required extensive knowledge of the natural gas services industry in California. -Worked closely with other CSR to meet quantitative targets. -Manage a large amount of inbound and outbound calls in a timely manner. -Identify customers' needs, clarify information, research every issue and provide solutions or alternatives. -Answer phone calls in English and Spanish for Continumm Energy. -Required extensive knowledge of the natural gas services industry in California. -Worked closely with other CSR to meet quantitative targets. -Manage a large amount of inbound and outbound calls in a timely manner. -Identify customers' needs, clarify information, research every issue and provide solutions or alternatives.