Experience

Nura Pain Clinics
• United States
• Medical Practices
• 1 - 100 Employee
• Director Quality & Compliance

  • Sep 2022 - Present

North Memorial Health
• United States
• Hospitals and Health Care
• 700 & Above Employee
• Privacy Specialist

  • Jan 2022 - Sep 2022


Revo Health

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Supervisor, Front Office Operations

  • Mar 2021 - Nov 2021

  • Oversee the daily non-clinical operations of the center, non-clinical team selection, performance development, training and other business-related functions managing a team of six individuals. • Assist with the review, ongoing maintenance and preparation for AAAHC reaccreditation. • Create, update and review internal policies and procedures related to regulations and standards. • Oversee the daily non-clinical operations of the center, non-clinical team selection, performance development, training and other business-related functions managing a team of six individuals. • Assist with the review, ongoing maintenance and preparation for AAAHC reaccreditation. • Create, update and review internal policies and procedures related to regulations and standards.



Allina Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Business Services Supervisor II

  • May 2018 - Feb 2021

  • Supervised a team of twenty individuals while managing the daily non-clinical operations of the clinic including selection of team members, training and performance development. • Collaborated across departments and supported the delivery of procedure/process content, managing resources, time and budget, to carry out strategic goals of the organization. • Supervised a team of twenty individuals while managing the daily non-clinical operations of the clinic including selection of team members, training and performance development. • Collaborated across departments and supported the delivery of procedure/process content, managing resources, time and budget, to carry out strategic goals of the organization.



Summit Orthopedics

• United States
• Medical Practices
• 400 - 500 Employee

• Director of Patient Access

  • Jun 2011 - Oct 2017

  • Served as subject matter expert researching and developing policies, procedures and workflows related to the privacy program. • Conducted investigations, documented findings, updated stakeholders and leadership on developments, complied with notification requirements, ensured corrective actions were made. • Built culture and awareness of security and privacy including new hire training, department-specific training and ongoing awareness. • Served as scheduling subject matter expert, ensuring Allscripts practice management implementation was congruent with company and project defined goals. • Created online scheduling application to track internal service line and staff metrics to meet budget and goals. • Created and delivered training for Allscripts implementation, online scheduling application and updated system. • Maintained 80% phone service level, 30 second wait times and 1100 average daily phone calls with a team of 15-20 individuals. Show less