Jessica A.
Sr. Product Manager/Director of Product at Linden Lab- Claim this Profile
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Bio
Brian McGroarty
Jessica excels in her Product role by actively listening to and understanding customers. She’s a passionate advocate for the customer, and ensures engineering and executive teams understand customer needs. She has a particular gift for identifying where product changes risk misalignment with customer interests. Personally, Jessica is approachable and easy to talk to, and highly motivated. Where she identifies tasks that are critical for business success, but which lack clear ownership, Jessica steps in to help. Maintaining our relationship with open source developers is one such case among others: Second Life is unusual for having released its client software as open source, with many features contributed by the open source community. Keeping the business needs compatible with the open source developers’ interests is difficult, but critical for the company’s success. By acting as spokesperson and advocate for our open source developers, Jessica has played a vital role in the success of Linden Labs’ open source strategy.
Michael Scheel
Jessica is the Product Manager you want for the product you care about. She made Second Life immeasurably better from behind the scenes, and sometimes in front of the scenes, for years and years, and believes in what she does. She listens to the customers, balances the needs of the business, and delivers solutions that innovate and delight everyone. She can work with every team from engineering to customer support to legal, and organize all their inputs for clean solutions to complex problems that drive the product forward, and keep everyone on track and communicating through the entire process.
Brian McGroarty
Jessica excels in her Product role by actively listening to and understanding customers. She’s a passionate advocate for the customer, and ensures engineering and executive teams understand customer needs. She has a particular gift for identifying where product changes risk misalignment with customer interests. Personally, Jessica is approachable and easy to talk to, and highly motivated. Where she identifies tasks that are critical for business success, but which lack clear ownership, Jessica steps in to help. Maintaining our relationship with open source developers is one such case among others: Second Life is unusual for having released its client software as open source, with many features contributed by the open source community. Keeping the business needs compatible with the open source developers’ interests is difficult, but critical for the company’s success. By acting as spokesperson and advocate for our open source developers, Jessica has played a vital role in the success of Linden Labs’ open source strategy.
Michael Scheel
Jessica is the Product Manager you want for the product you care about. She made Second Life immeasurably better from behind the scenes, and sometimes in front of the scenes, for years and years, and believes in what she does. She listens to the customers, balances the needs of the business, and delivers solutions that innovate and delight everyone. She can work with every team from engineering to customer support to legal, and organize all their inputs for clean solutions to complex problems that drive the product forward, and keep everyone on track and communicating through the entire process.
Brian McGroarty
Jessica excels in her Product role by actively listening to and understanding customers. She’s a passionate advocate for the customer, and ensures engineering and executive teams understand customer needs. She has a particular gift for identifying where product changes risk misalignment with customer interests. Personally, Jessica is approachable and easy to talk to, and highly motivated. Where she identifies tasks that are critical for business success, but which lack clear ownership, Jessica steps in to help. Maintaining our relationship with open source developers is one such case among others: Second Life is unusual for having released its client software as open source, with many features contributed by the open source community. Keeping the business needs compatible with the open source developers’ interests is difficult, but critical for the company’s success. By acting as spokesperson and advocate for our open source developers, Jessica has played a vital role in the success of Linden Labs’ open source strategy.
Michael Scheel
Jessica is the Product Manager you want for the product you care about. She made Second Life immeasurably better from behind the scenes, and sometimes in front of the scenes, for years and years, and believes in what she does. She listens to the customers, balances the needs of the business, and delivers solutions that innovate and delight everyone. She can work with every team from engineering to customer support to legal, and organize all their inputs for clean solutions to complex problems that drive the product forward, and keep everyone on track and communicating through the entire process.
Brian McGroarty
Jessica excels in her Product role by actively listening to and understanding customers. She’s a passionate advocate for the customer, and ensures engineering and executive teams understand customer needs. She has a particular gift for identifying where product changes risk misalignment with customer interests. Personally, Jessica is approachable and easy to talk to, and highly motivated. Where she identifies tasks that are critical for business success, but which lack clear ownership, Jessica steps in to help. Maintaining our relationship with open source developers is one such case among others: Second Life is unusual for having released its client software as open source, with many features contributed by the open source community. Keeping the business needs compatible with the open source developers’ interests is difficult, but critical for the company’s success. By acting as spokesperson and advocate for our open source developers, Jessica has played a vital role in the success of Linden Labs’ open source strategy.
Michael Scheel
Jessica is the Product Manager you want for the product you care about. She made Second Life immeasurably better from behind the scenes, and sometimes in front of the scenes, for years and years, and believes in what she does. She listens to the customers, balances the needs of the business, and delivers solutions that innovate and delight everyone. She can work with every team from engineering to customer support to legal, and organize all their inputs for clean solutions to complex problems that drive the product forward, and keep everyone on track and communicating through the entire process.
Experience
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Linden Lab
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United States
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Computer Games
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100 - 200 Employee
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Sr. Product Manager/Director of Product
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Aug 2017 - Present
● Working with stakeholders to identify needs and opportunities, shaping andcommunicating product requirements, and working with engineering teams and ourusers to manage an execution plan● Developing a roadmap for the product, both for the near-term and an aspirational visionof what the product should do in the future and how it will grow and support our userbase● Determining how to quantify the product’s success based on measurable criteria thatalign with the product’s goals● Collecting and documenting business, functional, technical, and creative requirementsfor new features● Working with multiple teams and stakeholders to ensure that project goals, objectives,milestones, and deliverables are achieved, adjusting the plan as necessary● Developing schedules and driving execution of plans. Anticipating issues, roadblocksand making tradeoffs to deliver a quality product● Building platform features that serve millions of customers● Leveraging data and insights to influence and motivate our development with newtechnology and features● Establishing and refining our processes and workflows to deliver on the aboveresponsibilities● Building new product strategies which empower meaningful growth of our user base● Managing staff of Technical Project Manager & Project Manager● I excel at building relationships across a company and making people feel valued, appreciated and heard. Show less
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QA Manager
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Sep 2014 - Aug 2017
● Managed local and remote team of 25+ Quality staff (Testers, SDETs, QA Automation) atBlack, Gray and White levels and for all products including Second Life● Team building, development, coaching, and mentoring● Provided resource and risk assessments, schedule estimates & recommendations● Worked closely with Development Managers, Engineers, Product Managers andbusiness leaders to ensure successful launch of features & fixes● Supported establishing organizational best practices while using quality metrics to driveincremental/continuous improvements● Championed quality throughout the organization● Drove continuous improvement and innovation in test methodologies, test coverage andtest effectiveness● Worked with teams to maintain a Quality metrics platform and other means of projectstatus reporting● Prioritized resource changes within fast release cycles across multiple projects● Established standards for well-written test plans and reporting● Ensured organizational quality standards were met● Coordinated with Quality Lead Engineers and Product Owners to maintain progress oncurrent and future projects and resource needs● Collaborated and partnered with Development, Product, Marketing, HR and otherstakeholders on new opportunities involving Quality Show less
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QA Team Lead
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Nov 2012 - Sep 2014
● Established and evolved formal QA processes, ensuring that the team is usingindustry-accepted best practices● Oversaw all aspects of quality assurance including establishing metrics, applyingindustry best practices, and developing new tools and processes to ensure quality goalswere met● Acted as key point of contact for all QA aspects of releases, providing QA servicesand coordinating QA resources internally and externally● Lead and mentored QA team members, as well as managed outside contract testers &Customer testers Show less
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Quality Assurance - Viewer Team
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Aug 2009 - Nov 2012
● Proficient in Software development cycles● Strategy preparation, creation and execution of regression tests and smoke tests, andbug testing● Prepared and performed tests for web applications using Selenium● Performed black box, functional, integration testing● Weekly participation in Scrum meetings, promotion meetings, and release meetings● Lead employee in triaging incoming customer Jira/bug reports from over 6,000 activereporters● Managed 3 public facing customer bug triage meetings along with creating agendas,issue resolution, documentation and public wiki transcripts● Managed Private Beta testing groups of customers for our initial main viewer, launch ofour viewer redesign, Mesh beta and search beta● Areas of Expertise: UI Testing, Jira, Scrum, triage, scheduling and time management,QA documentation, customer relation Show less
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