Project Manager

• Jul 2023 - Present

Associate Project Manager

• Jul 2022 - Jul 2023

Project Coordinator

• May 2021 - Jul 2022

Patient Representative

• Jun 2019 - May 2021

• Lead front office operations as in scheduling appointments and patient registration over the phone and in person. • Verifying patients insurance information to disclose their financial responsibility and obtaining authorization. • Authorize and prepare reports for the Medicare therapy cap • Reconcile the co-payment reports done on a weekly basis. • Lead front office operations as in scheduling appointments and patient registration over the phone and in person. • Verifying patients insurance information to disclose their financial responsibility and obtaining authorization. • Authorize and prepare reports for the Medicare therapy cap • Reconcile the co-payment reports done on a weekly basis.

Front Desk Receptionist

• 2017 - 2018

• Offered warm hospitality and created strong customer relationships • Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns • Fulfilled the company’s defined customer experience by maintaining a friendly and customer focused approach • Assist supervisor and customers as requested • Offered warm hospitality and created strong customer relationships • Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns • Fulfilled the company’s defined customer experience by maintaining a friendly and customer focused approach • Assist supervisor and customers as requested