Experience

LinkActiv

• Puerto Rico
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Operation Coach

  • Jun 2018 - Present

• Customer Service Representative

  • Nov 2016 - Jun 2018

  Puerto Rico



Turtles-&-Coquies

• Editor/Founder

  • Mar 2013 - Present

  Bayamon, PR



Kmart

• United States
• Retail
• 700 & Above Employee

• Overnight Stocker

  • Nov 2015 - Nov 2016

  Bayamon., Puerto Rico -Monitors the sell through on endcaps, evaluate the sales and change out the endcaps. -Maintains company standards in merchandising displays and presentations. -Completes the Counter Detail Program per the weekly schedule. -Maintains customer accessibility throughout the entire store by returning shopping carts and baskets to the front of the store and keeping all areas of the sales floor and stockroom clean and free of stray merchandise. -Practices effective stock… Show more -Monitors the sell through on endcaps, evaluate the sales and change out the endcaps. -Maintains company standards in merchandising displays and presentations. -Completes the Counter Detail Program per the weekly schedule. -Maintains customer accessibility throughout the entire store by returning shopping carts and baskets to the front of the store and keeping all areas of the sales floor and stockroom clean and free of stray merchandise. -Practices effective stock rotation. -Displays strong skill sets in use of the Remote Maintenance Unit (RMU). Utilizes the RMU to track merchandise in the stockroom. -Assists in the process of replenishing the Distribution Center (DC) and common carrier shipments and understands the importance of verifying information on DC labels during the replenishment process -Replenishes and relocates merchandise on and off the sales floor. -Fills and straightens merchandise displays in compliance with layout and merchandise standards.

• Cashier

  • Jun 2015 - Nov 2015

  Bayamon, Puerto Rico -Responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash wraps, as well as handle customer issues that may arise on the sales floor. -Takes ownership for enhancing the customer experience -Completes customer transactions accurately and efficiently at point-of-sale -Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements… Show more -Responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash wraps, as well as handle customer issues that may arise on the sales floor. -Takes ownership for enhancing the customer experience -Completes customer transactions accurately and efficiently at point-of-sale -Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities) -Educates customers on our Satisfaction Guaranteed return policy -Assists in resolving customer issues * Assists with merchandise support tasks (i.e., fitting room maintenance, straightening merchandise) during non-peak hours.



OfficeMax

• Retail
• 700 & Above Employee

• Sales Consultant

  • Dec 2010 - Jul 2012

  Bayamon, Puerto Rico -Engaging and providing an exceptional customer service experience. Quickly building ongoing customer relationships -Trusted advisor by utilizing advanced selling skills and knowledge (including cross-selling of products and services) to meet the customer's needs. -Develop product and solution expertise in key areas such as technology, furniture, with a general understanding of copy and print.



Avery

• Merchandiser

  • Jun 2010 - Dec 2010

  -Ensure that assigned products are displayed in a way to encourage sales in the retail environment.



U.S. Census Bureau -- Census Coverage Management

• Enumerator

  • Apr 2010 - Aug 2010

  Toa Alta, Puerto Rico -Planned work by reviewing assignment area to determinate organization of neighborhoods and locate households fro conducting interviews. -Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script and recorded census data on forms. -Assessed quality control levels on selected addresses, determined which samples… Show more -Planned work by reviewing assignment area to determinate organization of neighborhoods and locate households fro conducting interviews. -Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script and recorded census data on forms. -Assessed quality control levels on selected addresses, determined which samples passed or failed and maintained records of quality control verification. -Complied with accuracy standards while maintaining high production rates. -Maintained records of hours worked, unit produced, miles driven, quality control results and expenses incurred in the performance of duties. -Met daily with the supervisor to review and submit work and receive additional instructions. Show less



Dream Builders

• Sales Promoter

  • Nov 2009 - Jul 2010

  Puerto Rico -Promotion of the Nestle and Mentos products. -Normally doing the Guerilla Marketing



L' Bel

• Event Promoter

  • Oct 2008 - Dec 2008

  San Juan, Puerto Rico -Contribute in sales increase on the Mobil Spa



Departamento De La Familia

• Secretary Assistant

  • Jun 2005 - Jul 2005

  Bayamon, Puerto Rico -Summer Job -File documents in computer manually -Attend phone calls. -Processing documents.