High ticket sales

• Jun 2023 - Present

Patient support specialist

• Jan 2020 - Present

This in a remote inbound roll in a call center. I take the roll over calls for the Ophthalmologists within our group. I schedule appointments with other referring offices, reschedule and cancel patients appointments as they call. I also help patients with questions regarding their copay, insurance eligibility, and their referrals. I have learned to be detail oriented, learned medical terminology, and to quickly learn new scheduling software. This in a remote inbound roll in a call center. I take the roll over calls for the Ophthalmologists within our group. I schedule appointments with other referring offices, reschedule and cancel patients appointments as they call. I also help patients with questions regarding their copay, insurance eligibility, and their referrals. I have learned to be detail oriented, learned medical terminology, and to quickly learn new scheduling software.

Sleep coach

• Jan 2018 - Jan 2020

As a sleep coach I made outbound calls and received inbound calls regarding cpap patients reordering their supplies for their machine. Our job was to place so many orders a day, and keep up with the status of the patient's orders. I also helped patients with any issues regarding their accounts, such as sending emails to other departments on the patients behalf. I have learned how to problem solve situations, and work in a timely and efficient manner. This job is very fast paced, as it is goal oriented. I have learned how to be adaptable to changes in policies and keep up with my daily goals while ensuring great customer service. Show less