Experience

Akcelo
• Australia
• Advertising Services
• 1 - 100 Employee
• Account Coordinator

  • Sep 2022 - Present


The Boulevard Coffee Roasting Company, Inc.

• Canada
• Food and Beverage Services
• 1 - 100 Employee

• Manager

  • Aug 2019 - Jun 2022

  - Managed 61% increase in store traffic and sales - Managed social media platforms, doubling following and increasing account engagement +400% - Collaborated with UBC clubs and local organizations to organize events and increase community engagement and store traffic - Generated publicity through collaboration with independent ethical clothing brand, Hijulez - Managed hiring and training of new employees - Cultivated a positive and safe environment during the pandemic for staff and community members - Completed payroll, inventory, sales data tracking through Excel - Managed maintenance of industrial coffee and espresso equipment - Managed staff of 15 Show less



Apollo Scooters

• United States
• Leisure, Travel & Tourism

• Customer Specialist

  • May 2021 - Sep 2021

  - Provided customer service and sales assistance through Zendesk - Managed showroom store - Educated customers on features and distinctions between different models as well as overall industry - Showcased merchandise and conducted customer test drives - Provided customer service and sales assistance through Zendesk - Managed showroom store - Educated customers on features and distinctions between different models as well as overall industry - Showcased merchandise and conducted customer test drives



Various

• Financial Services
• 1 - 100 Employee

• Service Industry Experience

  • Jan 2009 - Jan 2019

  Mahoney & Sons (2.5 yrs), Roland’s on 4th (2 yrs), East Side Mario's (3 yrs), Coffee & Company, Bean Around the World, White Mountain Ice Cream Mahoney & Sons (2.5 yrs), Roland’s on 4th (2 yrs), East Side Mario's (3 yrs), Coffee & Company, Bean Around the World, White Mountain Ice Cream



UBC Improv

• Canada
• Entertainment Providers
• 1 - 100 Employee

• President

  • Apr 2016 - Apr 2017

  - Increased average audience size of bi-weekly shows from 250 to 400+ through social media outreach, traditional marketing, and collaboration with UBC clubs and groups, generating over $1,200 in ticket sales a night - Managed an exec team of 8, and full team of 45 improvisors, reorganizing team structure to create a more positive and inclusive club culture - Organized week long improv festival featuring 16 teams from Canada and U.S. through outreach to local and non-local companies, cultivating positive relationships and creating a collaborative space for improvisors to perform and creatively excel - Organized and facilitated weekly open workshops to generate engagement with the club, drive interest, and create space for those interested in trying out improv and challenging themselves creatively - Organized external paid and volunteer performances around Vancouver Show less