Experience

William F. Ryan Community Health Network
• Hospitals and Health Care
• 1 - 100 Employee
• Patient Service Representative

  • Jul 2023 - Present


NYU Langone Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Service Representative

  • Jul 2022 - Dec 2022

  Registering patients Registering patients


Henry Street Settlement
• United States
• Non-profit Organizations
• 300 - 400 Employee
• Program Assistant /

  • Aug 2017 - Mar 2020


Planned Parenthood of Greater New York

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Business Associate

  • Jan 2016 - Jul 2017

  Check in and check out patients. Called patients to confirm/reschedule/cancel appointment for the next day. Verified insurance and collected payment before and after visit. Dispensed medication order by doctor after visit. Worked with ECW software and credited Medicaid through Epaces. Check in and check out patients. Called patients to confirm/reschedule/cancel appointment for the next day. Verified insurance and collected payment before and after visit. Dispensed medication order by doctor after visit. Worked with ECW software and credited Medicaid through Epaces.



New York City Housing Authority (NYCHA) Customer contact center

• Customer Service Representative

  • Mar 2015 - Jan 2016

  Managed a multi line phone system. Created work order tickets for maintainable issues/repairs for tenants in all 5 boroughs. Worked closely with management offices for different developments. Escalated emergency tickets. Recognized for most Handled calls in less than 3 minutes. Managed a multi line phone system. Created work order tickets for maintainable issues/repairs for tenants in all 5 boroughs. Worked closely with management offices for different developments. Escalated emergency tickets. Recognized for most Handled calls in less than 3 minutes.



Rosa Deli & Grocery

• United States
• Retail Groceries

• Cashier Customer Service

  • Jan 2010 - Feb 2015

  Provided excellent customer service. Fast reliable and convenient speed. Credit/debit/ cash transactions. Maintained inventory. Assisted as needed in the kitchen. Worked closely with manager to pitch sales. Provided excellent customer service. Fast reliable and convenient speed. Credit/debit/ cash transactions. Maintained inventory. Assisted as needed in the kitchen. Worked closely with manager to pitch sales.