Inside Sales Representative

• Oct 2022 - Present

Director of Youth & Program Development

• Apr 2021 - Oct 2022

Reporting to the Executive Director, I was responsible for developing our partnership pipeline and being the primary point of contact for prospecting. By identifying new targets and generating leads with a multichannel approach, I increased our customer database by 400%.Key Successes✪ Oversaw the recruitment, development and retention of 80+ volunteers across multiple departments. Established a multi-year leadership pipeline.✪ Presented tactful and persuasive communication to over 200 constituents on a monthly basis to inspire and challenge people to deepen their commitment or change their perspective; increased attendance by 15%.✪ Implemented a new CRM software that targeted leads and accelerated client conversion by 75%, which built a loyal customer base and increased brand awareness.✪ Targeted leads and potential partners to grow our invested constituent base by over 50%. Show less

Program Coordinator

• Oct 2016 - Apr 2021

✪ Established an influential and inclusive program that grew in reach 10X by focusing on familial networks and community settings through strategic partnerships, initiatives and programming.✪ Planned and executed large-scale community outreach events that repeatedly had over 300 attendees and were pivotal in creating leads and organizational growth.✪ Navigated complex interpersonal relationships with over 30 key stakeholders through conflict resolution and change management to increase ownership and retention amongst members and volunteers. Show less

Field Support

• Dec 2015 - Oct 2016

Reporting to Site Supervisors, I advanced project goals by corresponding with clients and contractors in a timely and professional manner. Provided cost-effective and creative solutions to meet the competing needs of multiple clients. Key Successes: ✪ Completed all projects without ever missing a deadline while maintaining high attention to detail that mitigated project delays. ✪ Recognized as a high performer amongst my colleagues within 6 months of employment and placed on a development track to become a Site Supervisor. ✪ Employed an empathetic people-first approach in client correspondence to strengthen partnerships, especially in high-stress situations. Show less

General Labourer

• Aug 2015 - Dec 2015

Reporting to Site Supervisors, I provided detailed labour-intensive work in remediating mould and assisted with the application of intumescent fireproofing in extreme climates. Key Successes: ✪ Corresponded with clients and contractors to maintain clarity of project goals and deadlines. ✪ Completed thorough mould remediation at over 20 sites on the Morley Reserve while upholding the highest safety standards and professionalism. ✪ Demonstrated my curiosity and self-learning ability with new project-specific equipment on the Historic Site of the Turner Valley Gas Plant. Show less

Program Coordinator

• May 2014 - Jun 2015

Reporting to the Program Director, I developed and coordinated three innovative programs involving 300+ members each week. Grew membership by 230% during my tenure. Key Successes: ✪ Overhauled and revitalized a struggling program through collaborative program development and team building that grew from 20 to 50 members in one year. ✪ Restructured and launched an outreach program using change management strategies to yield an 80% retention rate amongst volunteers and attendees. ✪ Followed up with 450+ leads, prospects, and clients on a regular basis by nurturing their relationship with us by resolving problems or fielding inquiries. Show less

Resident Supervisor

• Sep 2013 - Apr 2014

Reporting to the Dean of Students, I was responsible for the conflict management and ongoing support of on-campus students by providing solutions to various problems that arose with the facility, security, or between students. I was the team lead for 6 Resident Assistants and was responsible for their personal leadership development. Key Successes: ✪ Delivered exceptional coaching and leadership development to resident assistants and over 30 students by following up regularly and ensuring all their needs were met. ✪ Led the execution and management of moving in and out over 200 students on campus through logistics management, detailed inspections, and enthusiastic support. ✪ Planned and executed social events alongside the Student Leadership Team that enhanced the college experience from beginning to end. Show less

Program Intern

• May 2013 - Aug 2013

Reporting to the Executive Director, I was responsible for the interim leadership of a weekly youth program where I planned events, raised funds, and contributed to the ongoing development of students wellbeing. Key Successes: ✪ Planned and executed over 20 events that increased membership by 30% and developed a sense of ownership and comradery amongst volunteers and members. ✪ Managed a weekly Kids Program including inventory management, curriculum planning, and volunteer development. ✪ Communicated to over 50 youth and adults weekly with inspirational and thought-provoking presentations that were instrumental in their personal development. ✪ Led various other programs including community outreach, and learning cohorts, and participated in weekly staff-wide meetings. Show less

Well Integrity Management Technician

• May 2012 - Aug 2012

Reporting to the WIM Tech Lead, I reviewed oil well data including drilling reports, completion reports, and well intervention reports and ensured data integrity. Key Successes: ✪ Created over 250 Well Status Diagrams of legacy wells by interpreting reports into workable data. ✪ Participated and contributed to team meetings by solving problems with WSD templates and various issues. ✪ Learned how to proficiently utilize the OpenWells and Well Profile data programs. Reporting to the WIM Tech Lead, I reviewed oil well data including drilling reports, completion reports, and well intervention reports and ensured data integrity. Key Successes: ✪ Created over 250 Well Status Diagrams of legacy wells by interpreting reports into workable data. ✪ Participated and contributed to team meetings by solving problems with WSD templates and various issues. ✪ Learned how to proficiently utilize the OpenWells and Well Profile data programs.

Storefront

• Sep 2008 - Aug 2010

Reporting to the Store Manager, I was responsible for providing exceptional customer service and contributing to customer satisfaction by providing timely order preparation, high-quality communication, and a well-organized workspace. Key Successes: ✪ Contributed to the store's success of being in the Top 5 in the region in regards to order completions and customer satisfaction. ✪ Recognized as a top performer amongst evening shift staff due to my interpersonal skills, work ethic, and team collaboration. ✪ Developed a positive and energetic work environment by building strong relationships with team members, anticipating needs, and providing solutions that mitigated frustrations. Show less